Current Postings

Surrey Police Service

Telephony Systems Analyst 3

Surrey Police Service

Posting Date
May 2024

Surrey, BC

Hourly Wage Range (CAD)
$55.86- $63.35


Organizational Profile
Surrey Police Service (SPS) is Surrey’s new municipal police agency. The transition from the RCMP to SPS is well underway and SPS has spent the past three years building a local, modern, accountable police service for Surrey residents. On November 29, 2024, SPS will become the police of jurisdiction, assuming responsibility for policing and law enforcement in Surrey.

SPS is working to redefine policing with innovative new approaches and community-based solutions. It’s an exciting time as SPS continues to expand our team with talented people who want to help shape the future of policing in Surrey. We have already hired over 400 employees and will grow to be one of the largest independent police services in Canada. Since day one, SPS has been intentional about building a culture that is inclusive, respectful, and supportive, with a strong focus on employee wellness and career development.

About the Role
SPS has an exciting opportunity for a Telephony Systems Analyst 3 to join their Support Services Bureau team. Primarily focused on communications and telephony systems, the successful candidate will leverage their strong telecommunication experience to support and maintain the integrity of SPS systems and end-point devices. Working closely with telecom providers and other stakeholders, the incumbent will optimize network and voice services including policy-based routing, emergency and non-emergency call management and traffic shaping. The candidate will draw on experience to develop methods and best practices in designing the voice/ PBX/ VoIP solution and lead the conversion to NG911.

Reporting to the IT Infrastructure and Operations Manager, the Systems Analyst will support communication systems, wired and wireless. The successful candidate will be highly organized and solutions-focused with an ability to think critically and efficiently. They will thrive in a fast-paced and collaborative environment with an ability to build and maintain effective working relationships with users, team members, and key stakeholders in supporting SPS’s IT infrastructure and strategic IT priorities.

The successful candidate will have completed a related Bachelor’s degree from a recognized institution plus four years of related work experience or an acceptable equivalent combination of education and experience. Experience working in a policing and/or public sector organization is preferred. Experience with VoIP, standard PBX voice (example: Nortel, Avaya), SIP trunking and knowledge of federal government NG 9-1-1 initiative are considered an asset.

This position is unionized represented by CUPE Local 402. The salary range for this position is $55.86/hour -$63.35/hour (pay grade 31) based on 2024 Rates.

Contact Details
Should you be interested in learning more about this unique opportunity with SPS, please contact Harbour West Consulting at 604- 9984032 or forward your resume, a letter of introduction and the names and contact information for three references, in confidence, to

Thank you for your interest in working with SPS. SPS prides itself on hiring individuals that model the mission, vision, and values of SPS through unquestioned integrity and sustaining a visible, credible, inclusive, and respected profile.
Diversity, Equity + Inclusion:
Harbour West Consulting believes equity, diversity and inclusion are essential for the organizations we serve to achieve the business goals they strive for. We believe that everyone – no matter their gender, racialized identity, ethnicity, sexual orientation, age, ability, religion, political beliefs, family status, socioeconomic status, citizenship status, or Indigenous status – should have equitable access to jobs and opportunities. We strive to ensure the recruitment process unfolds in a fair, transparent, timely and open manner to include individuals previously underrepresented or discouraged from participating.