Vancouver Police Department

Clerk Reviewer

COMPETITION: #2377-06292023

SECTION:                             
Transcription/CPIC Support, Information Management Section

LOCATION:                          
3585 Graveley Street, Vancouver

STATUS:                              
Temporary full-time

DURATION:                          
Up to one year with the possibility for an extension of the assignment or regular full-time opportunities

HOURS OF WORK:             
Four days on and four days off
Rotating between:
Day shift: 6:30 a.m. to 5:30 p.m. Afternoon shift: 12:30 p.m. to 11:30 p.m. Night shift: 7:30 p.m. to 6:30 a.m.

SALARY:                              
Pay Grade 17 - $29.13 to $34.23 per hour
 
POSITION SUMMARY
Responsible for transcribing police reports, processing recovered stolen vehicles and online crime reports, and reviewing, managing, and maintaining the CPIC system.

ESSENTIAL DUTIES

• Adds, reviews, maintains, and validates CPIC entries (ie. property records, Special Interest to Police, surveillance, Administrative Driving Prohibitions, etc.)
• Sends, receives, and distributes CPIC messages appropriately
• Follows up with the completion of K-file victim notifications and NOK requests
• Queries booking sheets received from the Jail
• Transcribes police reports into PRIME/Versadex
• Sends follow-ups as required
• Routes electronic files to the appropriate units/handles
• Liaises with internal and external agencies as required (ie. ICBC, Ecomm, VPD Jail, etc.)
• Completes weekly tow sheets
• Advises registered owners by phone when their stolen vehicles are recovered
• Generates and processes daily browses/reports
• Redacts Section 28 Mental Health Act reports and faxes them to the appropriate hospital
• Reviews and processes Online Crime Reports (OCR)
• Performs basic CPIC Management Unit processes after hours
• Manages unscheduled system outages and assists with scheduled outages
• Completes monthly CPIC validation reports
• Receives incoming phone calls from a wide range of customers and directs them appropriately
• Participates in the annual mandatory high stress debrief program
• Other related duties and responsibilities as assigned

KNOWLEDGE, SKILLS, AND ABILITIES
Required:

• Working knowledge of PRIME/Versadex, WMS, JUSTIN, CPIC, CPIC Web
• Thorough knowledge of Outlook, Word, and Excel
• Knowledge of the Department’s information sharing policy
• Able to multi-task
• Good organizational skills
• Ability to communicate (written and verbal) effectively with VPD personnel at all levels as well as outside police agencies
• Ability to maintain effective working relationships in a team environment
• Ability to work independently or in a team
• Ability to provide excellent customer service
• Ability to work accurately with constant interruptions
• Ability to utilize independent decision-making skills

Preferred:

• Working knowledge of the Criminal Code of Canada and other federal and provincial statutes
• Working knowledge of CPIC Policy

EXPERIENCE
Required:

• Minimum one year of experience in an office or team environment

Preferred:

• Minimum two years of experience in a policing environment

EDUCATION
Required:

• Grade 12

Preferred:

• Commercial training in an office environment
• Accredited CPIC course or equivalent experience

OTHER REQUIREMENTS

• Canadian citizenship or Permanent Resident status
• All employees must maintain their enhanced security clearance while employed with the Vancouver Police Department, which will be renewed every five years or as required

SECTION PROCESS
Short-listed applicants must pass standard clerical testing prior to moving on to the interview stage. The testing consists of:

• Typing: 45 words per minute
• Excel (Basic)
• Word (Basic)
• Data Entry: 6,000 Keystrokes per hour

 
NOTE: This position falls under the jurisdiction of Teamsters Local 31.
 
Applicants should submit a resume and cover letter made to the attention of the Human Resources Section via email to vpd.civilian.jobs@vpd.ca by 4:30 p.m. of the closing date.

Please indicate the Competition # in the subject line of the email.

THE VANCOUVER POLICE DEPARTMENT IS AN EQUAL OPPORTUNITY EMPLOYER