Current Postings

Town of Ponoka

Manager of Protective Services

Competition Number #200-23-015

The Town of Ponoka is currently recruiting for a dynamic and trusted leader with proven experience and dedication to succeed in the position of Manager of Protective Services.

Position Summary
The Protective Services Manager reports directly to the General Manager of Corporate Services and is a vital member of the Management Team. Primarily responsible the operational and strategic development of public safety initiatives across the Town of Ponoka. This position actively promotes coordination with a diverse range of stakeholders across the portfolio of the Protective Services department, which includes:

  • Municipal Enforcement, CPO and Bylaw
  • Animal Control Services
  • RCMP Services
  • Fire Services
  • Emergency Management
  • Occupational Health and Safety

The Protective Services Manager is the Town’s principal policy advisor in the areas of community protective services and strategy.

Typical Duties and Responsibilities
Responsible for the administration and supervision of all community safety portfolios for the Town of Ponoka including but not limited to, contracted Fire Services, Bylaw/Peace Officer services, RCMP Liaison, Occupational Health and Safety, and Emergency Management program and design.

  • Appointed Director of Emergency Management.
  • Liaises with external protective services agencies regularly (RCMP, Fire Dept, FCSS, etc).
  • Leads the development of strategies, policies, and programs in all areas of Protective Services.
  • Participates with members of the leadership team to develop corporate strategy and objectives.
  • Establishes, monitors and nurtures working relations with all external and internal stakeholders within and on behalf of the Town to promote regional collaboration and cooperation
  • Ensure policies and legislative requirements of the municipality are implemented and aligned with Administrative and Council priorities according to the Municipal Government Act (MGA) and related applicable legislation.
  • Leads service delivery within the Protective Services portfolio.
  • Manages the Protective Services’ budgets through monitoring expenditures, forecasting funds, and identifying available sources of funding (grants, provincial, federal, etc).
  • Attends meetings as required (Council, management, operational, etc).
  • Maintains sound administrative and organizational systems, including records management.
  • Recruits, trains, supervises and mentors team members.
  • Initiates, collaborates, manages and reports on projects.

Minimum Requirements

  • A minimum of 5 years of experience at the management level in emergency management, safety, fire services, bylaw administration, municipal enforcement or a related field.
  • A post-secondary degree or diploma with a focus on public safety, emergency management, business continuity or related discipline.
  • Current and/or previous license/certification in position-related fields an asset.
  • Knowledge and understanding of and experience working with:
    • All relevant municipal, provincial and federal Bylaw, Acts and Regulations
    • Peace Officer Program and/or related programs
    • Occupational Health and Safety
    • Emergency Management, Programs and Regulations, including ICS
  • Demonstrated experience managing and leading people and workplans, ideally in local government.
  • Proven ability to effectively address complex community safety issues.
  • A firm understanding of Fire Service operations in Alberta, specifically pertaining to rural, paid-on call departments with inter-municipal fire services agreements.
  • Excellent communication, facilitation and presentation skills and ability to work effectively with a diverse group of people including staff at various levels and departments, government agencies, First Nations, non-government organizations, volunteers, and the private sector.
  • Strong organization, self-motivation, and initiation skills, and maintaining these under emergency response conditions.
  • Complete other assigned duties as required.


  • Communication – Practices an open and honest style with all audiences, demonstrating candor and respect and recognizing responsibility and accountability for communication content and delivery. Communicates in a clear and concise manner both verbally and in formal presentations.
  • Integrity, Trust and Professionalism – Acts as an integral part of the leadership team with high ethical standards and an honest, open-minded, and consistent approach to working with all stakeholders. Is honest, sincere, dependable, authentic and trustworthy and committed to the Town’s values, vision and mission.
  • Interpersonal Skills – Demonstrates a positive outlook and ability to effectively build relationships with all stakeholders. Exercises patience and resiliency while embracing challenges and evaluates alternatives and assesses advantages as well as risks. Is flexible and adaptable, works comfortably with individuals, teams, and committees. Possesses well-developed negotiations skills with the ability to resolve conflict and facilitate negotiations with tact and diplomacy.
  • Management skills – Demonstrates a visionary, practical and common-sense leadership style while providing guidance and support as a mentor and positive role model. Is appreciative, engaging, understanding and knowledgeable on rural as well as urban issues and concerns. Identifies opportunities, inspires action, and achieves results. Is committed to personal growth and development for self and others.
  • Customer Service – Instills and demands a high level of customer service (internal and external) and ensures customer needs are identified and addressed.
  • Financial Management – Timely and efficient in developing and managing all budgeting, financial and information reporting, supporting long-term financial sustainability for the Town.
  • Strategic & Business Planning – Provides executive leadership to all corporate initiatives and ensures accountability for achievement of results.
  • Planning & Organizing – Ability to coordinate resources to achieve objectives effectively and efficiently. Sets clear expectations, designs practical processes and procedures while ensuring accountability.

Working Conditions

  • Office-based work performed typically includes varying levels of physical effort, including moderate lifting (up to 10 kgs), sitting, walking, standing, pushing, pulling, reaching, driving, carrying. Repeated motion of office tasks.
  • Busy office environment with ongoing deadlines.
  • Potential exposure to client or patron volatility.
  • Required to attend meetings and/or events outside of regular work hours.
  • May be required to engage/support enforcement activities with potential exposure to bylaw and peace officer working conditions.

Health and Safety

  • Provide the community with quality services in a responsible manner within a healthy environment.
  • Oversee and actively support the Town’s Health and Safety Programs.
  • Ensure the Town of Ponoka’s health and safety policies, procedures, and safe work practices are followed in accordance with the Occupational Health and Safety Act and Regulations.


  • Position status: Full-time, permanent, out of scope
  • Salary range: $78,873 to $103,734.
  • Benefits: Full benefits package including pension
  • Closing date: The position will remain open until a suitable candidate is found.
  • Application: Access opportunity on or to submit application information.
  • The Town of Ponoka thanks all applicants in advance, however, only those being considered will be contacted.