Lynn Valley Library: Innovation & Learning Department
JOB POSTING #23-08L | Closing Date: Open Until Filled
At North Vancouver District Public Library, we inspire learning, discovery, creativity and collaboration in our community. Serving almost 90,000 residents at three full-service locations and one Express Library throughout the beautiful District of North Vancouver, we are proud to provide free and equitable access to welcoming spaces, diverse collections and digital resources, a wide range of technology and computers, including StoryLab, and so much more. Proudly late fine free, our libraries are the destination for our growing community to connect, share, and inspire.
What we can offer you
At NVDPL, we believe in building community and relationships, nurturing innovation while honouring tradition, embracing exploration, creativity, and fun, and supporting human potential and enabling excellence.
Reporting to the Manager of Innovation and Learning, the Systems Specialist is responsible for skilled technical work involving the maintenance of day-to-day operations, and implementing projects, of the Library’s network and computer systems and the provision of technical support and problem resolution services to the organization. The incumbent troubleshoots escalated issues for network, server, and application systems, investigates and resolves related problems, installs or oversees installation and configuration of software and hardware applications, and tests new equipment and associated software.
What you’ll be doing
Aspects of the role will include:
- Liaise with departments, vendors, and technical staff during the development and implementation phases of projects.
- Prepare and maintain a variety of reports and ensure business requirements are met.
- Participate and assist the project lead with the implementation of information systems projects.
- Considerable knowledge of methods, practices, and procedures for the operation of computer equipment and software applications as related to the work performed.
- Considerable knowledge of computer problem definition and solution techniques applicable to the work.
- Sound knowledge of communications, local and wide area networks, website and intranet administration.
- Ability to examine users’ current applications, practices and needs, identify problems and recommend or implement solutions or improvements.
- Ability to investigate, document, assess and resolve software and hardware problems and to liaise with vendor representatives and technical specialists on the more complex problems.
- Ability to advise library staff in the use of hardware, software and library applications.
- Ability to establish and maintain effective working relationships with a variety of internal contacts and to provide advice, information and assistance to same.
- Ability to communicate effectively in a clear, concise manner both orally and in writing.
What you’ll need to succeed
Completion of a diploma program in computer sciences or related discipline at a technical institute, plus sound related experience; or an equivalent combination of training and experience. Skill in the operation of equipment used in the work. Valid Class 5 BC Driver’s License is a requirement.
It’s great if you have
- Experience working in a customer service or public-facing role
- A comfort level with uncertainty and curiosity to learn more
- Experience communicating with people with various levels of comfort with technology
- Ability to work with the team and maintain working relationships with other employees
- Ability to take initiative, ask for assistance, and step-up to help
- Ability to perform business analysis and requirements gathering and documentation
- Intermediate or better proficiency in:
- Microsoft systems; Windows Server, Active Directory, Group Policy
- Microsoft 365 and Azure; Azure AD, Exchange Online, Teams
- Microsoft SharePoint and Intranet solutions
- Project management processes and tools
- Web technologies
The pay range for this unionized position is $34.96 - $41.16 per hour based on a 35-hour workweek, plus a generous benefits package. This work requires flexible availability, including evenings and weekend shifts.
North Vancouver District Public Library is an equal opportunity employer, committed to creating a diverse, inclusive, barrier-free work environment. If you have a passion for connecting community, sharing knowledge, and inspiring stories, and you are interested in joining our dynamic team, then we’d like to hear from you!
Qualified applicants are invited to apply online only with your cover letter and resume at https://careers.dnv.org. This competition will remain open until filled.
We thank you for your interest in employment with the North Vancouver District Public Library and advise that only those shortlisted for an interview will be contacted.
Our libraries are located on the traditional territories of the səlílwətaʔɬ/Selilwitulh (Tsleil-Waututh), Sḵwx̱wú7mesh (Squamish), and xʷməθkʷəyə̓ m (Musqueam) First Nations. We are grateful for the opportunity to connect community, share knowledge and inspire stories on unceded Coast Salish Territory.
Experience an asset
North Vancouver, BC
$34.96 to $41.16 Hour
College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
May 23, 2023, 12:36 pm
June 23, 2023, 4:30 pm
District of North Vancouver