Current Postings

Victim Services Caseworker

Competition No.:


$33.30 per hour + 12% in lieu of benefits (2023 rates)


Special Notes:


Last Updated:
5/12/23 10:22 AM

The goal of the City of Burnaby and its employees is to consistently deliver first class service and services to our community. With this in mind, we hire people who share the same passion, those with the drive and determination to grow with and contribute to our already exceptional team. People like you!

This is specialized work in providing direct support services to crime and trauma victims and witnesses. The RCMP Victim Services Caseworker responds to police, community and self-initiated referrals to assist victims and witnesses of crime and trauma. Our team offers crisis intervention, emotional support, practical assistance and community/program referrals for victims, witnesses and family members. This position also responds to RCMP call-out requests to assist police in supporting victims/witnesses/families in a wide range of incidents including sudden deaths, fatal/serious vehicle crashes, next-of-kin notifications, robberies, domestic violence, physical assaults, etc. In consultation with the investigating officer, we provide updates to clients on the progress of police investigations, assistance in completing applications and victim impact statements, prepare and maintain a variety of records, reports and correspondence, and establish and maintain client files by documenting services provided. Provide court support and liaise with Crown Counsel and outside policing agencies. Performs related work as required.

Qualifications include completion of Grade 12, preferably supplemented by courses in social services, victim services, trauma intervention or criminology, plus considerable related experience working with victims of crime and trauma, or an equivalent combination of training and experience. Considerable knowledge of regulations governing programs (such as the criminal justice system and social services), practices and techniques of crisis intervention and follow-up support, practices and terminology used in documenting client contacts and maintaining related files. Sound and working knowledge of community resources and court and police procedures. Ability to effectively provide direct services to victims and witnesses of crime and trauma, including emotional support, information and referrals, often under stressful circumstances; prepare and keep organized records related to the work; and establish and maintain effective working relationships with a variety of internal and external contacts. Strong interpersonal and communication skills, along with knowledge of PRIME and Justin programs are considered an asset. Valid Driver’s License for the Province of British Columbia is required, as well as the ability to obtain and maintain an RCMP Enhanced Security Clearance.

Note: the hours and shifts are based on operational requirements and scheduled to cover standby periods.  Successful applicants are required to be “on-call” for various times as needed (e.g. overnight on weeknights, weekends and holidays) while on standby to be called to the detachment. Candidates who live no more than a 30-minute drive from the RCMP Detachment are preferred.

Interviews are conducted until all positions are filled, so apply soon!

Copies of relevant professional certificates, degrees, or tickets will be required at the time of the interview.

Please contact People and Culture at 604-294-7303 if you do not receive a confirmation email within one hour of submitting your application online.

We thank all applicants for their interest; however, only those considered for an interview will be contacted

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