Community Sport & Physical Literacy Manager

Department: Community Sport
Direct Supervisor: Director, Sport Business
Application Closing Date: May 28, 2023
Anticipated Start Date: July 4, 2023
Number of positions available: 1

Job Summary and a day in the life of the Community Sport & Physical Literacy Manager

1. Oversee the development, delivery and growth of the Oval’s Community Sport programming (LTD stages: Active Start, Fundamentals, Learn to Train, Active for Life) including, but not limited to, learn to skate programming, court-based programming, Hockey Tots to U11 programming, recreational climbing programs, and summer and specialty camps.
2. Oversees the rental of Oval sport facilities to community groups and members of the public. Facilities may include ice rinks, courts, track zone, outdoor turf field, climbing wall, beach courts and multipurpose rooms. In collaboration with other key Oval staff, allocates and manages the court, track and ice schedule – including programs, rentals, leagues, drop-in, camps, etc.
3. Manage, lead, mentor and develop the Community Sport team of programmers, coordinators, coaches and instructors. Develop, coordinate and deliver professional development opportunities. Evaluates employee performance, provides feedback and takes corrective action as required.
4. Develops and integrates departmental goals and staff workplans in alignment with corporate priorities and vision.
5. Actively focused on sales, ways to increases efficiencies and opportunities to innovate offerings through the use of technology. 
6. Financial management of Oval Community Sport programs and rentals including preparation of annual operating and capital budgets, monitoring revenues and expenditures, compilation of department metrics and preparation of information for reports and presentations. The incumbent will research and recommend athletic and sport equipment purchases and oversees the management of all departmental inventory assets and their replacement as required.
7. Assesses proposals brought forward by outside companies to run programs in the Oval.
8. Act as a key point of contact with various local and provincial sport groups. Take lead account management role with key strategic and large Oval sport partners.
9. Collaborates with Marketing and Communications in the conceptualization and development of marketing strategies and assets to promote specific services and identifies opportunities for joint initiatives with other service providers.
10. Researches, assesses and makes operational recommendations on industry initiatives such as Safe Sport, Diversity and Inclusion, Responsible Coaching Movement, and Sport for Life programming. 
11. Establishes and maintains liaison with the City’s Parks, Recreation and Cultural Services staff, community groups, program partners and others to assess needs of the community and appropriate responses to those needs.
12. Works in close collaboration with the team of Managers leading the Oval’s High Performance, Fitness and Longevity, Events, Richmond Olympic Experience, Member Care, Finance, IT and Retail lines of businesses.  
13. Prepares various reports, business plans and memos for senior management team
14. Other projects and duties as assigned 

Key Competencies:

• Communication: Provides important information accurately and in a timely manner to key stakeholders and demonstrates clear and effective verbal/written communication skills.  Ability to display sensitivity to the impact of own actions on others and uses an appropriate approach. Actively listens and seeks to understand before responding. 
• Fostering Teamwork: The ability and desire to work collaboratively towards a common goal.  To motivate, model the values of the team, demonstrate interest, skill, and success in getting groups to learn to work together.  Encourages inter-departmental cooperation through the sharing of resources and expertise.
• Empowering Others: The ability to convey confidence in employees’ ability to be successful, especially at challenging new tasks; delegating significant responsibility and authority; allowing employees freedom to decide how they will accomplish their goals and resolve issues.
• Managing Change: The ability to demonstrate support for innovation and for organizational changes needed to improve the organization’s effectiveness; initiating, sponsoring, and implementing organizational change; helping others to successfully manage organizational change.
• Managing Performance: The ability to take responsibility for one’s own or one’s employees’ performance, by setting clear goals and expectations, tracking progress against the goals, ensuring feedback, and addressing performance problems and issues promptly.
• Building Collaborative Relationships: The ability to develop, maintain, and strengthen partnerships with others inside or outside the organization who can provide information, assistance, and support.
• Strategic Thinking: The ability to analyze the organization’s competitive position by considering market and industry trends, existing and potential customers (internal and external), and strengths and weaknesses as compared to competitors.The ability to develop, sponsor, or support the introduction of new and improved methods, products, procedures, or technologies.
• Innovation and Vision: The ability to recognize, develop and execute on areas for innovation and continuous improvement in programming, daily operations and though greater use of evolving technology. To define and lead a team towards a common shared vision.  

Qualifications:

1. University degree in a related discipline, demonstration of ongoing professional development courses in the area of sport, leadership, marketing and management.
2. Minimum of 7 years of extensive experience in the field of sport, athletics, program management, recreation and facility operations with a career path reflecting increased levels of responsibility and a minimum of 3 years of supervisory experience in a large scale facility.
3. Must possess the ability and commitment to work in a fast-paced environment and set priorities while concurrently balancing a number of projects.
4. Must have a strong understanding of sport and recreation trends, demographics and industry standards.
5. Demonstrates ability to work with a diverse client base (children, youth, adults, seniors and special populations).
6. Knowledge of Xplor (PerfectMind) registration software.
7. Excellent customer service skills and proven experience in building and sustaining effective relationships.
8. Must have a thorough technical understanding of a variety of sports
9. Possesses considerable knowledge of Sport for Life and the Long Term Development in Sport and Physical Activity Model.
10. Strong consensus building and conflict resolution skills are essential.
11. Strong teambuilding skills to coach and lead a team to deliver outstanding programs, services and customer service.
12. Must be proficient in MS Office.
13. Excellent written and oral communication skills, solid presentation skills.
14. Aptitude for financial matters and ‘big picture’ thinking.
15. Ability to work independently and in a team setting.
16. Must be able to complete a successful Criminal Record Check.

Salary and Benefits: $77,037-$96,297 per annum (2022) dependent on experience and qualifications.  We provide a comprehensive extended health and dental plan, in addition to an individual and dependent/s Health Spending Account, Paid Sick leave, Vacation, and Municipal Pension Plan (MPP)

Perks: Our workplace culture embraces People, Excellence, Leadership, Team and Innovation. 

• Access to 20,000sq ft fitness centre with top class facilities, over 100 pieces of strength and cardio equipment, 4 storey climbing wall, fitness classes, Olympic sized ice rinks and the Richmond Olympic Experience (ROX) museum (restrictions may apply)
• Oval team discounts including Oval sport store for family and friends
• Collaborative and fun team environment

Employment Type: Regular Full-time (37.5 hours per week) 9-day fortnight. Flexible working Program.

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

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