Business Analyst 1 (IT Service Management) - City of Burnaby

Business Analyst 1 (IT Service Management)

Competition No.:

Temporary Full Time

$6,011 – 6,264 – 6,538 – 6,815 – 7,098/month (2021 Rates)

70 hours bi-weekly; Monday to Friday from 8:00 AM - 4:45 PM (Nine-Day Fortnight)

Special Notes:
Subject to Note ‘T’ of Schedule ‘B’ of the CUPE 23 Inside Division Collective


Last Updated:
11/22/22 2:54 PM

The goal of the City of Burnaby and its employees is to consistently deliver first class service and services to our community. With this in mind, we hire people who share the same passion, those with the drive and determination to grow with and contribute to our already exceptional team. People like you!

This is analytical work in support of the organization’s implementation of an IT Service Management System. An incumbent of this class performs a number of activities supporting the implementation of the application; reviews, validates and documents system configurations against business requirements, develops test cases and test data and executes tests, assists in the identification and documentation of issues and the resolution of problems. An incumbent also develops training modules and delivering same, performs data assembly, data cleansing, data entry and validation of transferred data; may administer workflows and design, build and customize apps; compiles and documents application metrics. Prepares and maintains a variety of reports and analytics related to the work; keeps abreast of recent developments in related systems, processes and applications. Performs related work as required.

Qualifications include completion of a university degree at the Bachelor’s level in Computer Science or a related discipline and some related IT Service Management experience, OR, an equivalent combination of training and experience.. Working knowledge of information technology service desk processes and practices including incident management, request management, knowledge management and asset management. Ability to perform problem definition and analysis related to business processes and systems planning; ability to analyze and evaluate various data and information, develop logical solutions for assigned problems and assess the implications of proposed changes; strong oral and written communication skills. Experience with developing and maintaining operating procedures and an Information Technology Infrastructure Library (ITIL) Foundation V4 certification is considered an asset.

This is a temporary full time opportunity until December 31, 2022.

The closing date for this competition has been extended and will remain open until filled. New applications are welcome!

All external applicants are required to be fully vaccinated for COVID-19 as a condition of hire. External applicants who are not able to obtain a COVID-19 vaccine for a reason related to a personal characteristic protected by the BC Human Rights Code can request an accommodation at any time during the recruitment process. City of Burnaby employees can refer to our COVID-19 Vaccination Policy for City staff.

Copies of relevant professional certificates, degrees, or tickets will be required at the time of the interview.

Please contact People and Culture at 604-294-7303 if you do not receive a confirmation email within one hour of submitting your application online.

We thank all applicants for their interest; however, only those considered for an interview will be contacted

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Organization: City of Burnaby
Location: Burnaby, BC
Region: Lower Mainland
Professional Category(s): Information Technology
Posted: November 24, 2022, 12:11 pm
Expires: December 24, 2022, 4:30 pm

Employment Type: Full Time
Employment Length: Temporary
Education Requirement: Bachelor’s degree
Job Experience: Experience an asset
Rate: $6,011.00 to $7,098.00 Month

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