Victim Services Caseworker - City of Burnaby

Victim Services Caseworker

Competition No.:


$30.94 per hour + 12% in lieu of benefits (2021 Rate)


Special Notes:


Last Updated:
5/12/22 3:42 PM

The goal of the City of Burnaby and its employees is to consistently deliver first class service and services to our community. With this in mind, we hire people who share the same passion, those with the drive and determination to grow with and contribute to our already exceptional team. People like you!

This is specialized work in providing direct support services to crime and trauma victims and witnesses. The Victim Services Caseworker attends to police crisis call-outs such as crimes, serious accidents and domestic disputes; provides crisis intervention support, information and referrals to distressed victims and witnesses; as well as any follow-up required.  Other duties include transporting clients, contacting family members, arranging for or providing emergency transportation. As requested by clients, provides on-going emotional support to victims; makes referrals to related agency resources such as counseling, financial assistance, child care, and legal advice; in consultation with investigating officer updates clients on police investigation progress; assists victims in completing applications and victim impact statements; informs clients of their case’s progress; conducts court orientation with victims and witnesses; accompanies clients to court or arranges the same. Performs related work as required.

Qualifications include completion of Grade 12, preferably supplemented by courses in social services, victim services, trauma intervention or criminology, plus considerable related experience, or an equivalent combination of training and experience. Considerable knowledge the principles, practices and techniques of crisis intervention and follow-up support as needed, along with a working knowledge of court and police procedures, sound knowledge of available community resources. Ability to effectively provide direct services to victims and witnesses of crime and trauma, often under difficult circumstances; to prepare records related to the work; to establish and maintain effective working relationships with a variety of internal and external contacts. Driver’s License for the Province of British Columbia is required as well as the ability to obtain and maintain an RCMP Enhanced Security Clearance.

Note: the hours and shifts are based on operational requirements and scheduled to cover standby periods.  Successful applicants are required to be “on-call” for various times as needed (e.g. overnight on weeknights, weekends and holidays) while on standby to be called to the detachment. Candidates who live no more than a 30-minute drive from the RCMP Detachment are preferred.

Interviews are conducted until all positions are filled, so apply soon!

All external applicants are required to be fully vaccinated for COVID-19 as a condition of hire. External applicants who are not able to obtain a COVID-19 vaccine for a reason related to a personal characteristic protected by the BC Human Rights Code can request an accommodation at any time during the recruitment process. City of Burnaby employees can refer to our COVID-19 Vaccination Policy for City staff.

Copies of relevant professional certificates, degrees, or tickets will be required at the time of the interview.

Please contact People and Culture at 604-294-7303 if you do not receive a confirmation email within one hour of submitting your application online.

We thank all applicants for their interest; however, only those considered for an interview will be contacted

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Organization: City of Burnaby
Location: Burnaby, BC
Region: Lower Mainland
Professional Category(s): Social Services
Posted: May 13, 2022, 7:09 pm
Expires: May 27, 2022, 4:30 pm

Employment Type: Part Time
Employment Length: Casual
Education Requirement: Secondary (high) school graduation certificate
Job Experience: Experience an asset
Rate: $30.94 Hour

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