Warming Centre Attendant - City of Vancouver

City of Vancouver

Warming Centre Attendant

Requisition ID: 34136 

Located on the traditional, ancestral and unceded lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh), Vancouver has a commitment to becoming a City of Reconciliation. Vancouver consistently ranks as one of the world’s most liveable cities and is working towards being the greenest city in the world. Named among Canada's Top 100 Employers, BC's Top Employers, and Canada's Greenest Employers, the City of Vancouver seeks colleagues who can help shape and embody our core commitments to sustainability, decolonization, equity and outstanding quality of life for all residents.

Consider joining our committed team of staff and being part of an innovative, inclusive and rewarding workplace.

Main Purpose & Function
The Warming Centre Attendant position reports to the Warming Centre Coordinator, who is responsible for providing coordination, direction and support to guests accessing City of Vancouver (COV) operated Temporary Shelters, Extreme Weather Response Shelters, as well as Warming Centres which may be operated by non-profit partners.  Warming Centre Attendants work overnight with other staff (both City and external) as a team and are responsible for maintaining a safe, secure, and welcoming environment for individuals experiencing homelessness to access shelter and indoor warming spaces. The Warming Centres operate as a life saving measure for the purpose of providing shelter to marginalized populations who are experiencing homelessness and may also suffer from issues related to substance use, mental health, physical and/or cognitive disabilities and other issues related to poverty and marginalization.

This front-line position carries out a variety of duties in a calm professional manner, supporting guests with basic needs, including shelter and food. Warming Centre Attendants assists guests with referrals to other services when appropriate, monitoring guest behaviour and the overall shelter environment, incident response and crisis management, and responds with de-escalation methods to ensure a safe and secure environment for all guests. The position is responsible for monitoring shelter access, enforcing policies and procedures, performing routine janitorial duties, supporting guests and maintaining records and reports including incident reports and guest attendance reports as required, and engages with guests to provide feedback as requested. This is a seasonal positional with no guarantee of hours.

Key Contacts and Reporting Relationships
Warming Centre Attendants report to the Warming Centre Coordinator, or as determined by the site.  They may supervise shelter volunteers if needed.  Positions work collaboratively with other shelter staff, internal City departments such as Security, Outreach Workers, REFM and other departments as needed.  Positions also have regular contact with external service providers and agencies such as: other shelter providers, Outreach Workers, Vancouver Coastal Health and Emergency 911 Services including Police, Fire, and Ambulance.

Specific Duties & Responsibilities
  • Set-up and take down of shelter/ warming centre operations and the overall supervision of the shelter/warming centre program during overnight operation
  • Problem-solving overnight in the absence of a supervisor, and liaising with other organizations or stakeholders as needed.
  • Maintains a safe, healthy, and positive environment for staff, volunteers, patrons, and community members, and shelter guests
  • Ability to create a warm and welcoming environment that is sensitive to the needs of the marginalized population served
  • Works tactfully and compassionately with individuals who may use substances and/or be isolated through poverty, homelessness, mental illness, or other factors of social exclusion
  • Establishes and maintains positive relationships and appropriate professional boundaries with staff, volunteers, and patrons
  • Presents self in a professional manner that demonstrates the values of the City of Vancouver and Community Services
  • Ensures shelter/warming centre policies and procedures are followed and communicates concerns in a calm, clear and compassionate manner
  • Deals confidently and respectfully with volatile and unpredictable situations including those in which mental health and addiction issues are factors
  • Monitors access to the shelter/warming centre and regularly monitors the environment and guests  and all accessible public spaces in the facility on a regular basis
  • Maintains paper and electronic records including incident reports, log book, and shelter attendance reports
  • Engages with guests to provide feedback, as requested
  • Performs routine janitorial duties as required
  • Administers basic first aid and maintains applicable records
  • Makes referrals to community agencies as needed
  • Monitors and reports any facility issues including maintenance, cleanliness and pest control issues as required
  • Demonstrated ability working as a team member
  • Other duties as assigned
Education and Experience:
  • Completion of grade ten and, preferably, Occupational First Aid Level 1, plus related experience working with vulnerable populations would be an asset.
 Knowledge, Skills and Abilities:
  • Working knowledge of the community and social service agencies and programs in the area.
  • Understanding of and commitment to individuals experiencing homelessness who may also suffer from issues related to substance use, mental health, physical and/or cognitive disabilities and other issues related to poverty and marginalization.
  • Conflict and de-escalation skills especially in unpredictable, volatile, and emergency situations including situations in which mental health and addiction are factors
  • Excellent verbal communication skills
  • Ability to exercise excellent judgment and to do so independently when required
  • Willing and able to enforce policies, procedure and rules in a firm and compassionate manner
  • Valid Occupational First Aid - Level I preferred
  • Knowledge of homelessness related agencies, services and resources or experience working with marginalized populations is considered an asset
  • A clear Criminal Record Check is a requirement of the position
All City of Vancouver employees are required to be fully vaccinated as a condition of hire and ongoing employment.  Candidates may only be exempted from this requirement if they request and are approved for an accommodation based a reason related to a Human Rights Code ground (such as disability). Such a request must be made during, not after, the recruitment process. 

Business Unit/Department: Arts, Culture and Community Services (1200) 

Affiliation: CUPE 15 Non Pks 

Employment Type: Auxiliary/Casual 

Position Start Date: January, 2022

Salary Information: Pay Grade GR-013: $24.39 to $28.56 per hour

Number of Positions: 12

Application Close: December 3, 2021

At the City of Vancouver, we are committed to recruiting a diverse workforce that represents the community we so proudly serve. Indigenous applicants, people of colour, all genders, LGBT2Q+ and persons with disabilities are encouraged to apply.  Accommodations will be provided upon request during the selection process.If you would like to be considered for this exciting and impactful career opportunity, please apply through our careers site.

Before you click Apply now

Once you start your application you can save your work and leave the applications page, however please remember to submit your profile to the specific job requisition before the posting closing date.

In addition to uploading your cover letter and resume, part of the application process may include answering application questions related to the preferred requirements of the role which may take approximately. 5-10mins. Cover letters should express interest and highlight additional information relevant to the position and resumes should include a tailored summary of skills and experience related to the position.

We thank all applicants for their interest. However, only those selected for an interview will be contacted. Learn more about our commitment to diversity and inclusion.

To be considered for this exciting and impactful career opportunity with a generous benefits package, please apply on our careers site.

Apply here

Organization: City of Vancouver
Location: Vancouver, BC
Region: Lower Mainland
Professional Category(s): Community Services
Posted: November 24, 2021, 4:34 pm
Expires: December 3, 2021, 4:30 pm

Employment Type: Part Time
Employment Length: Casual
Education Requirement: No degree, certificate or diploma
Job Experience: Experience an asset
Rate: $24.39 to $28.56 Hour

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