Managing Director, Departmental Services and Partner Agreements - City of Vancouver
Managing Director, Departmental Services and Partner AgreementsRequisition ID: 33494
Located on the traditional, ancestral and unceded lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) nations, Vancouver has a commitment to becoming a City of Reconciliation. Vancouver consistently ranks as one of the world’s most liveable cities and is working towards being the greenest city in the world. Named among Canada's Top 100 Employers, BC's Top Employers, and Canada's Greenest Employers, the City of Vancouver seeks colleagues who can help shape and embody our core commitments to sustainability, decolonization, equity and outstanding quality of life for all residents. Consider joining our committed team of staff and being part of an innovative, inclusive and rewarding workplace.
Main Purpose and Function
The Managing Director, Departmental Services and Partner Agreements provides strategic support to the General Manager on a range of corporate services and programs; leads ACCS’s Partner Agreements (non-profit lease management) team and administrative services team; develops and leads the implementation of ACCS-wide approaches for work planning, organizational development, operational performance, compliance, risk, business process improvement, and program/project management. The role develops and implements other Business Unit -wide functions as assigned. Additionally, the Director designs, implements and oversees programs and procedures that ensure ACCS alignment with (a) corporate functions which govern areas such as health and safety, human resources, risk management, business planning, project management, business process management, financial planning and analysis, etc. (b) City policies and standards, (c) other standards or legislation as required. The Director represents the General Manager as required.
Key Contacts and Reporting Relationships
The position reports to the General Manager of ACCS and provides leadership, direction and oversight to the ACCS Administrative team and Partner Agreements team. The Director collaborates with ACCS Directors/Managers and directs and manages strategic and operational initiatives as required, often working collaboratively with Directors and Senior Managers across the department and throughout the City on projects and programs.
- Leads the Partner Agreement Team, which manages the sizeable non-profit social and cultural lease portfolio for ACCS, which includes non-for profit partners/operators on over 100 City-owned sites. Negotiates complex lease agreements and leads the development and implementation of lease negotiation and management frameworks
- Oversees the Administrative and Support Functions for ACCS.
- Develops and implements ACCS-wide approaches for annual work planning, organizational development, health and safety compliance, operational performance, policy compliance, risk management, business process improvement, program/project management and other department-wide functions as assigned.
- Leads the annual budgeting process for ACCS and works with the General Manager and Manager of Financial Planning and Analysis to manage and monitor the $65M Annual Operating Budget and $195M 4yr Capital Plan (2021 budget).
- Facilitates and supports the development of strategic business plans and departmental service plans within ACCS.
- Acts as the primary business unit liaison with the relevant corporate functions and plays a leadership role in co-ordinating and managing the Risk Management functions within the department
- Develop and make regular presentations of programs and initiatives requiring Council/CMT/Advisory Committees approval and/or direction.
- Other duties as required.
Minimum Qualification Requirements
Education and Experience:
- A University degree in Business Administration, Public Administration, or other relevant field is required. Graduate degree in Business or Public Administration desired.
- A minimum of 10 years work experience in a related field including at least 8 years working at a senior management level leading a diverse unionized organization. An equivalent combination of education and experience will be considered.
- Demonstrated experience in business administration or operations management, including experience in organizational development, health and safety leadership, financial management, performance measurement, risk and issue management.
- Demonstrated experience and background in leading organizations through major change and innovation and the ability to adapt, influence and embrace change.
- Experience managing projects and programs especially projects in a complex and diverse environment
- Business Process management experience including process metrics and continuous process improvement
- Experience in developing strategic and operational business plans
Knowledge, Skills and Abilities:
- Extensive knowledge and understanding of the operational functions within local government.
- Excellent leadership abilities leading, managing, and influencing diverse and multi-disciplinary teams within large, complex unionized environment.
- Knowledge of strategic planning processes and models - a strategic thinker who sees the broad picture and understands the environment in which the business unit functions
- Service oriented; proven ability to orient a culture towards client and customer needs; ability to design a customer service strategy and framework for support services provided; skills and abilities in creating a service culture where service level and operating level agreements are a key component of service
- Excellent interpersonal skills including the ability to coach and develop staff and self.
- Excellent communication skills (verbal and written) with the ability to formulate and articulate ideas and policy options
- Ability to establish/develop effective relationships with staff, all levels of government, businesses, unions, community organizations and other stakeholders.
- Demonstrates City of Vancouver leadership dimensions through leading self, engaging others and advancing the organization through the leadership competency framework
Business Unit/Department: Arts, Culture and Community Services (1200)
Employment Type: Regular Full Time
Application Close: Nov. 7, 2021
At the City of Vancouver, we are committed to recruiting a diverse workforce that represents the community we so proudly serve. Indigenous applicants, people of colour, all genders, LGBT2Q+ and persons with disabilities are encouraged to apply. Accommodations will be provided upon request during the selection process. If you would like to be considered for this exciting and impactful career opportunity, please apply through our careers site.
We thank all applicants for their interest. However, only those selected for an interview will be contacted. Learn more about our commitment to diversity and inclusion.