Clerk III - Permit Coordinator - City of Vancouver

City of Vancouver

Clerk III - Permit Coordinator

Requisition ID: 31974 

Company
Located on the traditional, ancestral and unceded lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh), Vancouver has a commitment to becoming a City of Reconciliation. Vancouver consistently ranks as one of the world’s most liveable cities and is working towards being the greenest city in the world. Named among Canada's Top 100 Employers, BC's Top Employers, and Canada's Greenest Employers, the City of Vancouver seeks colleagues who can help shape and embody our core commitments to sustainability, decolonization, equity and outstanding quality of life for all residents.

Consider joining our committed team of staff and being part of an innovative, inclusive and rewarding workplace.

Main Purpose & Function
The Permit Coordinator's main duties include coordinating permit application requests, creating utility packages for Commercial and Residential sewer/water service installations, CCTV investigations, Sewer Seperations Permits and Sewer Construction Utilities as per Branches, WorkSafe, Provincial, and private utility regulations and guidelines, which includes coordinating BC One Call requests and responses. 

The regular work schedule for this position is 7:00 AM to 3:30 PM, Monday to Friday. This position will be based out of Manitoba Works Yard. The successful candidate may be required to adjust shifts and change locations as operationally required.

Specific Duties & Responsibilities
  • Creates utility packages for crew excavation work as per Branch, WorkSafe, Provincial, private utility regulations and guidelines, which includes coordinating BC One Call requests and responses.
  • Creates and updates service requests, work orders and assets for maintenance (Operating) and construction (Capital) work programs related to Water & Sewer Operations in an accurate and timely manner. 
  • Deals efficiently and tactfully with internal/external customers and presents information of permit/connection processes and procedures in a clear and concise manner both orally and in writing.
  • Researches customer service, business and operations situations to provide accurate and timely information to work crews, Superintendents, other City staff and the public.
  • Assists with identifying, documenting and implemeting work process improvements, standarized forms and manuals.
  • Obtain and populate data for the production of daily, weekly, and montly analysis reports and metrics. 
  • Prepares and maintains a large volume of customer service and asset manaement records and files, both manual and computerized, related to the work.
  • Establishes and maintains effective working relationships with a variety of internal and external contacts and provides information and assistance as required. 
  • Provides backfill and backlog support to other clerical positions as required. 
  • Other duties/responsibilities as assigned. 

Qualifications
Education and Experience:
  • Grade 12 completion, supplemented by courses or related experience in Microsoft Office computer programs.
  • Courses in technical or business writing are an asset. 
  • Experience and skill in using software such as Hansen, POSSE, Trackr, VanMap, VanDocs and MS Office applications is preferred. 
  • Experience related to public works or construction, and more complex administrative tasks in the Engineering Operations field, preferably in Waterworks and Sewers.

 Knowledge, Skills and Abilities:
  • Knowledge and experience applicable to permit and connection administration and crew workflow, including utility infrastructure work programs for maintenance and construction.
  • Considerable knowledge of modern clerical/administrative practices and procedures.
  • Considerable experience and skills with computerized record-keeping systems, including databases.
  • Considerable knowledge of Hansen, POSSE, Trackr, VanMap, VanDocs, MS Office and other asset management software.
  • Above-average attention to detail and accurate data entry and communication skills. 
  • Strong interpersonal and written/oral communication skills with the ability to effectively liaise with all levels of City staff, including crews, operations staff, engineering design staff and Superintendents.
  • Sound knowledge of departmental and other policies, regulations, rules, procedures and practices.
  • Ability to problem solve, exercise sound judgement, and make decisions using common sense and information available. 
  • Ability to deal tactfully and effectively with the public and other stakeholders by providing information and assistance which may involve making decisions requiring explanation of applicable rules and procedures. 
  • Ability to work as an effective team member with other staff.
  • Ability to independently perform business functions of moderate complexity.
  • Proven ability to receive detailed direction from a Supervisor and carry out tasks independently. 
  • Ability to prioritize and organize work, handle multiple assignments and meet deadlines.
  • Ability to work in a high volume environment with frequent interruptions and changing processes and priorities.
  • Good attendance is of operational importance.

Business Unit/Department: Engineering Services (1300) 

Affiliation: CUPE 15 Non Pks 

Employment Type: Temporary Full Time 

Position Start Date: August, 2021 

Position End Date: March, 2022 

Salary Information: Pay Grade GR-017: $28.56 to $33.56 per hour

Application Close: July 30, 2021

At the City of Vancouver, we are committed to recruiting a diverse workforce that represents the community we so proudly serve. Indigenous applicants, people of colour, all genders, LGBT2Q+ and persons with disabilities are encouraged to apply.  Accommodations will be provided upon request during the selection process.Learn more about our commitment to diversity and inclusion

To be considered for this exciting and impactful career opportunity with a generous benefits package, please apply on our careers site.

Apply here

Organization: City of Vancouver
Location: Vancouver, BC
Region: Lower Mainland
Professional Category(s): Permits & Licences
Posted: July 21, 2021, 4:00 pm
Expires: July 30, 2021, 4:30 pm

Employment Type: Full Time
Employment Length: Temporary
Education Requirement: Other trades certificate or diploma
Job Experience: Experience an asset
Rate: $28.56 to $33.56 Hour

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