Director, Operations - City of Whitehorse

City of Whitehorse

Director, Operations - 1174

Position Title
Director, Operations

Status of Position
Permanent Full Time

Position Description
Job posting closes: May 25, 2021 at 5:00pm (MST)

An Eligibility List may be established from this competition – the duration of the eligibility list may be up to 12 months. The eligibility list may be used to fill future permanent full-time, permanent part-time, temporary full-time, temporary part- time, term or casual vacancies within the same department and classification based on the organizational needs by going to the next highest ranked candidate until the eligibility list expires.

The City wishes to thank all applicants for their interest but only those candidates selected to advance in the recruitment will be contacted. Note that only those candidates eligible to legally work in Canada will be considered.

Director, Operations
Job Code:034
Department: Operations

Job Summary:
The incumbent is responsible for the safe, effective and efficient operation of the Operations and the Water and Waste Services departments. Proven leadership and supervision skills with the ability to delegate and set clear objectives. Require excellent interpersonal relations skills and sensitivity to the needs of the public and elected officials. Assist in the development and implementation of City goals, financial and business plans and strategies to ensure the effective planning and delivery of City- wide programs and services.

Duties and Responsibilities:

  1. Provide leadership, plan, direct, evaluate and communicate short and long-term programs, goals, objectives and priorities for the division.
  2. Recruits, coaches, supervises and appraises direct reporting staff and, through delegation, all staff in the division.
  3. Participate as a member of the Senior Management team in the development, implementation and achievement of corporate goals, objectives and policies. Interface with other Directors to ensure coordinated effort in the provision of services.
  4. Direct a variety of divisional services through interpretation of Council direction and within current relevant legislation, standards and guidelines.
  5. Develop and interpret legislation, research, develop, implement and maintain programs, bylaws, policies and practices.
  6. Coordinates, administers and controls the annual operating and capital budgets of the Division.
  7. Foster and maintain effective relationships among peers and stakeholders. Participate on various internal and external committees including an EMO role in the City's Emergency Operations Centre.
  8. Attend regular meetings with Council , prepare reports, conduct presentation and act on Council direction.
  9. Evaluate relevant bylaws and policies and programs designed to meet the needs of the community.
  10. Draft correspondence and assist in preparing key messages on corporate issues.
  11. Act as City Manager as assigned.
  12. Ensure, so far as is reasonably practicable, that safety procedures and standards are followed by personnel throughout the division.
  13. Other related duties.

This description contains elements necessary for identification and evaluation of the job. The incumbent may be required to perform other related duties.

Position Requirements

Working Conditions:
Majority of the work is performed under normal office conditions with frequent evening and weekend work required.

Knowledge and Skills:

  • Masters’ degree in related discipline.
  • Ten years of progressively responsible administrative and technical experience in a government and/or private sector setting and at least four years’ supervisory experience.
  • Proven leadership and supervision skills with the ability to delegate, set clear expectations, train and develop, motivate and manage performance.
  • Experience as a member of a management team and working with elected officials. Experience working in a union environment with collective agreements.
  • Excellent knowledge of relevant municipal, Territorial and Federal legislation.
  • Excellent management track record with specific accomplishments in directing budgets and strategic planning. Excellent skills relating to communications, team building, liaising with stakeholders, human relations, strategic operational and financial planning, and problem solving.
  • Proven written and oral communication skills to develop and present reports, briefings, position papers and proposals.

An equivalent combination of education, training and experience may be considered.

Examples of Equipment to Operate:
General office equipment including computer skills to operate software programs related to ERP system, spreadsheets, word processing, electronic mail, PowerPoint, etc.

Other Details:
Job seekers are required to create an online profile and submit their application electronically through the City's online Applicant system via Instructions on applications are provided at If you have any further questions regarding this posting, please contact the recruiter at

To apply for this position, you are required to submit your resume.

Various tests and/or exams may be administered as part of the recruiting process.

At the time this posting closes, candidates must have valid and current licenses/certifications/education that match the position requirements. Candidates who are selected to continue with the recruiting process will be required to provide proof of qualifications during their interview.

Employment Contract

$160,499.90 - $198,007.92

Hours Per Week
Guaranteed Hours

Guaranteed Minimum Hours

Start Date of Position

Number of Hires Needed

Organization: City of Whitehorse
Location: Whitehorse, YT
Region: Southern
Professional Category(s): Financial Administration, Executive / Administrative Management
Posted: April 27, 2021, 1:09 pm
Expires: May 25, 2021, 5:00 pm

Employment Type: Full Time
Employment Length: Permanent
Education Requirement: Master’s degree
Job Experience: 5 years or more
Rate: $160499.90 to $198007.92 Year

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