Technical Support Specialist 3

City of Surrey

City of Surrey

RCMP Support Specialist 3

Regular Full-Time

The City of Surrey is a place of innovative transformation and accelerated growth—where the future is limitless and possibilities are endless. If you are excited about helping to Build a City. Build a Future—and you share our values of integrity, service, teamwork, innovation and community—join us, today.

The Technical Support Specialist 3 (TSS3) is responsible for leading a team of specialists who build, test, maintain, support, and operate associated technology. The TSS3 also provides project implementation activities to meet high-quality services in a rapidly changing and demanding climate.

  • Complete service requests and incidents within specified time periods
  • Provide 1st, 2nd, and 3rd level client support
  • Investigate, assess and resolve software, hardware and communication problems on a wide range of IT related systems
  • Isolate and resolve performance issues
  • Build, re-image, upgrade, or replace IT hardware, software, and peripherals
  • Develop documentation and reports
  • Coordinate formalized change control
  • Inform/identify best practices
  • Prioritize and schedule work to complete assignments and resolve problems on time
  • Plan, organize and review work assignments of junior team members.
  • Supervise, mentor, coach and train junior team members while assisting with resolving problems and acting as a resource.
  • Investigate and establish standards and solutions for the physical space and installation requirements for equipment.
  • Improve operational processes and establish procedures.
  • Assist in prioritizing and managing service requests.
  • Related functions as required.

  • Diploma in Information Technology or related field plus four years of related experience or an acceptable equivalent combination of education and experience.
  • The ability to obtain and maintain an appropriate level of RCMP Security Clearance is required for this position.

Apply online at

Organization: City of Surrey
Location: Surrey, BC
Region: Lower Mainland
Professional Category(s): Police Services
Posted: March 8, 2019, 12:52 pm
Expires: March 28, 2019, 4:30 pm

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