9-1-1 Call Taker

E-Comm 9-1-1



ABOUT US
Through our two 9-1-1 call centres, our wide-area radio network used by police, fire and ambulance personnel, and our integrated dispatch services for police agencies and fire departments, E-Comm provides emergency communication services to 25 regional districts across B.C. E-Comm operates the largest 9-1-1 centre in British Columbia and is responsible for 99 per cent of the province’s 9-1-1 call volume.

9-1-1 Call Taker

ABOUT THE ROLE
We're looking for people to join our team in helping to save lives and protect property. Our 9-1-1 Call Takers provide a critical service that supports both public and first responder safety, and are the hidden back bone for the work that our first responders carry out in communities across British Columbia. They are responsible for receiving emergency and non-emergency calls, creating reports, and relaying information to dispatchers and appropriate services. Our 9-1-1 Call Takers are often the first point of contact for the people who call 9-1-1 which gives you a chance to assist the public when they are facing a crisis and get them the help they need. We recruit using an extensive selection and assessment process. 9-1-1 Call Takers work in the emergency communication centre that operates 24 hours a day, 365 days a year to answer nearly 1.6 million calls annually.

Salary: $49,455 - $63,027 per annum |  Status: Regular Full-Time  |  Employee Group: CUPE, Local 873

A STRONG CANDIDATE IS
  • Excellent Communicator | You are fluent in English and have a commanding telephone presence. In high stress situations you are calm and can be assertive when necessary. You can quickly summarize and paraphrase information that you hear. 
  • Service-Oriented | You have a strong desire to help others through public service. Your customer service skills include conflict-resolution and active listening. 
  • Energetic | You thrive in a fast paced environment and are able to multi-task with ease. The opportunity to take a variety of calls excites and motivates you. 
  • Collaborative | You enjoy working in a team environment. The opportunity to be involved in mentorship and interactive training programs will elevate your work and learning. 
  • Inquisitive | You have a thirst for knowledge and are always looking to improve. When you ask questions it is driven by your curiosity to understand a situation.

A CANDIDATE MUST HAVE
  • Effective Communication Skills | Fluent in English both orally and in writing.
  • Computer Skills | Must be able to type a minimum of 44 WPM during a 5-minute typing test. 
  • Education | High School Diploma or equivalent. 
  • Availability | Able to work full-time during 9 month training period with minimal or no vacation time. 
  • Geography | Knowledge of southwest British Columbia with an emphasis on Metro Vancouver Area. 
  • Work Authorization | A Canadian Citizen or Permanent Resident residing in Canada for a minimum 3 of the last 5 years. 
  • Security Clearance | Applicants must be successful in a Vancouver Police Department (VPD) interview that will investigate your employment, education, associates, finances, drug and alcohol use, and criminal activity over the past 10 years.

NICE TO HAVE
  • Additional Education | Courses in public safety, emergency communications, or criminology. 
  • Volunteer or Work Experience | Experience working in a Public Safety or Emergency Services environment. 
  • Superb Geography Knowledge | Knowledge of British Columbia Geography at a high level. This can include knowledge of street names, landmarks, tunnels, bridges, and bodies of water. 
  • Call-Centre Experience | Experience working in a high-pressure or high-volume call-centre.  

COMPENSATION
We offer a competitive salary, commensurate with experience and a benefits program that includes Medical Services Plan, Extended Medical, Dental, Employee Savings Plan, and Pension.

LOCATION
3301 E. Pender Street, Vancouver, BC

LEARN MORE AND APPLY HERE: https://www.ecomm911.ca/join-our-team/apply-now/

Organization: E-Comm 9-1-1
Location: Vancouver, BC
Region: Lower Mainland
Professional Category(s): Emergency Communications
Posted: March 6, 2019, 10:36 am
Expires: April 5, 2019, 4:30 pm

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