Clerk 2 - Property Tax & Payment Services

City of Surrey

City of Surrey

Clerk 2 - Property Tax & Payment Services
(Auxiliary)


Scope
The Property Tax and Payment Services Clerk performs entry level clerical work including repetitive tasks of limited complexity. Work would include processing a variety of payment transactions for the City, answering customer inquiries over the phone, investigating customer questions and concerns, conducting data entry, processing documents at a routine level, and performing various office duties.

Responsibilities
  • Work in a high transactional volume environment and provide an excellent customer experience to residents, business owners, and tax payers while using outstanding interpersonal and communication skills.
  • Use public relation skills to communicate policies and procedures related to Property taxes and Payment Services, in person or on the phone.
  • Possess strong arithmetic skills and put them to good use while processing incoming payments.
  • Be highly accurate with a strong attention to detail.
  • Have strong Excel skills and are quick to learn new computer programs.
  • Be patient and skilled in speaking with customers to maintain positive public relations especially at times when circumstances are strained.

Qualifications
  • Completion of Grade 12 or GED.
  • Courses completed in business, accounting, and computer applications, and/or office practices.
  • Have a minimum 1 years’ experience in an office environment.
  • Able to type 45 words per minute (net).
  • Experience working in a front-line and high-volume customer service environment and/or in the financial/banking sector is an asset.
  • The ability to provide service to a diverse community and ability to speak a second language is an asset.

Conditions of Employment
  • This position requires completion of a Police Information Check.
  • Successful applicants must provide proof of qualifications.

Approximate Recruitment Timelines

Screening Applicants
December & January

Testing
January to mid-February

Interviews
February

Police Information Checks & References
February – March

Offers Being Extended
March

Start Date
May 2019

As we proceed through the recruitment process applicants will be notified via email regarding next steps. Applicants not being moved forward will be notified. Please check your junk/spam mail associated with the email address you provided us to ensure our correspondence is not filtered there.

This job posting will close on January 14th, 2019.

Apply online at www.surreycareers.ca

Organization: City of Surrey
Location: Surrey, BC
Region: Lower Mainland
Professional Category(s): Financial Administration, Property Management
Posted: December 3, 2018, 11:21 am
Expires: January 14, 2019, 4:30 pm

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