Relief Communications Operator

City of Langford

Relief Communications Operator

E911 Fire Dispatch

Would you like to be part of a dynamic, fast paced, award winning local government organization? A team that prides itself on providing cost effective local government services for local residents?  Do you have the right attitude, qualifications and superior people skills for the job?  If so, the city of Langford has an immediate opening for a permanent Relief Communications Operator.

Reporting to the Assistant Fire Chief of Communications, the Relief Communications Operator will fill a variety of full and relief shifts in the CRD Fire Dispatch Centre. This position has a limited set schedule and will cover the annual leave, training and sick leave of the other operators. Other shifts are on call as scheduled by Management.  Work is conducted in a 24-hour emergency E911 operation.   

This position is comprised of responsible skilled technical work involving the receipt and recording of enhanced 911 emergency calls, general complaints and requests for assistance from the public. It also involves the dispatch of fire units to deal with those complaints in accordance with Communications Centre Operational Policies and Procedures, conforming to all directives and instructions. The minimum requirements will be based on NFPA guidelines 1061 and 1221 operator qualifications.

You will have previous dispatch experience, and experience using FDM CAD and FDM RMS. You will have the proven ability to work effectively in a team environment, be reliable and flexible, have knowledge of Fire Department and Emergency Service Function, as well as possess sufficient knowledge to differentiate between fire prevention, fire suppression, support services and specialty skills within the Fire Service. You will have experience operating a busy switchboard, have taken Public Safety Courses and Fire Service and Communications Courses, and be familiar with the geographical area, landmarks, major buildings, and hazards of (Malahat South) Vancouver Island and Southern Gulf Islands.

For a full list of required and preferred knowledge, skills and abilities, please refer to the job description available on the City of Langford website.

Salary for this relief position is $30.81 per hour plus 15% in lieu of benefits, as regulated by the IAFF Local 2848 Collective Bargaining Agreement. Shifts are 12 hours, 0600hrs to 1800hrs and 1800hrs to 0600hrs.  Relief shifts are a minimum of 2hrs to a maximum of 12hrs.  Relief positions have a limited set schedule and must be flexible.

Please submit your cover letter and resume by noon on December 13th, 2018 to the City of Langford Human Resources Department, 2nd Floor, 877 Goldstream Avenue, Victoria, BC V9B 2X8 or email to (identify the position you are applying for in the subject line of your email).

We thank all applicants for their interest, however, only those selected for an interview will be contacted.
2nd Floor · 877 Goldstream Avenue · Langford, BC Canada · V9B 2X8
T · 250-478-7882 F · 250-478-7864

Organization: City of Langford
Location: Langford, BC
Region: South Vancouver Island
Professional Category(s): Emergency Communications
Posted: November 28, 2018, 3:15 pm
Expires: December 13, 2018, 12:00 pm

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