Shelter Security Attendant I

City of Vancouver


Shelter Security Attendant I

Requisition ID: 12203

The City of Vancouver is striving to become the greenest city in the world by 2020 and we are proud to be one of BC's Top Employers, Canada's Best Diversity Employers, and one of Canada's Greenest Employers. With employees that have helped Vancouver consistently rank as one of the world's most livable cities, the City values a diverse workforce which represents the vibrant community we so proudly serve.
Consider joining our committed team of staff and being part of an innovative, inclusive and rewarding workplace.

Main Purpose and Function

The Auxiliary Shelter Security position reports to the Shelter Coordinator and is responsible for frontline security for City of Vancouver operated Temporary Shelters. Shelter Security staff work with other Shelter Security staff as a team and are responsible for maintaining a safe, secure, and welcoming environment for homeless individuals to access shelter space in CoV operated Temporary Shelters. The Shelters operate for the purpose of providing overnight shelter to vulnerable populations who are homeless and may also suffer from issues related to addiction, mental health, physical and/or cognitive disabilities and other issues related to poverty and marginalization.

This position delivers security services in a calm professional manner by de-escalating situations, dealing with crisis’s, responding to fights and monitoring shelter guest behaviour. The position is responsible for monitoring shelter access, enforcing policies and procedures, performing routine janitorial duties, and maintaining records and reports including incident reports and shelter attendance reports. Must be able to work evenings and grave yard shifts.

Specific Duties/Responsibilities
  • Maintains a safe, healthy, and positive environment for staff, volunteers, patrons, and community members.
  • Works tactfully and compassionately with individuals who may be drug/ alcohol addicted and /or isolated through poverty, homelessness, mental illness, or other factors of social exclusion.
  • Establishes and maintains positive relationships and appropriate professional boundaries with staff, volunteers, and patrons.
  • Enforces shelter policies and procedures in a clam, clear and compassionate manner
  • Deals confidently and respectfully with volatile and unpredictable situations including those in which mental health and addiction issues are factors
  • Work cooperatively with other service providers/agencies including other shelter providers, outreach workers, and 911 services including Police, Ambulance, and Fire as required
  • Monitors access to the shelter and makes rounds of shelter and all accessible public spaces in the facility on a regular basis
  • Operates security equipment as required including 2 way radios and CCTV camera equipment
  • Maintains paper and electronic records including incident reports, log book, and shelter attendance reports
  • Performs routine janitorial duties as required
  • Administers basic first aid and maintains applicable records.
  • Makes referrals to community agencies as needed.
  • Monitors and reports any facility issues including maintenance, cleanliness and pest control issues as per the Centre’s procedure

Minimum Position Requirements
Education and Experience:
  • Completion of Grade 10; Occupational First Aid Level 1
  • Experience in a security position, combined with experience working with vulnerable populations preferably in a social service setting; Basic Security Training (BST) level 1 would be an asset.

Knowledge, Skills and Abilities:
  • Excellent conflict management and de-escalation skills especially in unpredictable, volatile, and emergency situations including situations in which mental health and addiction are factors
  • Ability to exercise excellent judgment and to do so independently when required
  • Willing and able to enforce policies, procedure and rules in a firm and compassionate manner
  • Understanding of and commitment to homeless populations who may also suffer from issues related to addiction, mental health, physical and/or cognitive disabilities and other issues related to poverty and marginalization.
  • Excellent verbal communication skills
  • Excellent decision-making and problem-solving skills especially in volatile, disruptive and emergency situations
  • Good writing skills and ability to use MS Office applications for report writing and communications

Required Licenses, Certificates and Registrations
  • Occupational First Aid Level 1

Note: A satisfactory Police Record check is required for this position.

Business Unit/Department: Community Services (1200)
Affiliation: CUPE 15 Non Pks
Employment Type: Auxiliary/Casual
Position Start Date: Oct 29, 2018
Available positions: 6
Salary Information: Pay Grade GR-013: $22.53 to $26.38 per hour

Application Close: October 19, 2018

We thank all applicants for their interest. However, only those selected for an interview will be contacted. Learn more about our commitment to diversity and inclusion.

Apply here

Organization: City of Vancouver
Location: Vancouver, BC
Region: Lower Mainland
Professional Category(s): Security/Crime Reduction
Posted: October 11, 2018, 9:00 am
Expires: October 19, 2018, 11:59 pm

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