User Support Specialist

City of Delta

One of the sunniest regions in BC's Lower Mainland, Delta embraces three unique communities - Ladner, North Delta and Tsawwassen.  The City of Delta is looking for dedicated individuals to join our team and share in our commitment to lead the way in public service excellence.


User Support Specialist


Are you looking to provide outstanding IT Service Desk telephone and email support to users?

If the answer is yes, and you are excited to work under direct supervision with some latitude for exercising independent judgment while supporting users in the provision of computer support and problem resolution services to the organization, then we are looking for you to join our Information Services Help Desk team.

This regular full time IT Service Desk position provides one-on-one, telephone and email support to users; desktop hardware; software and related equipment installations, upgrades, moves, changes and troubleshooting. You will act as a point of reference to other staff by answering questions, demonstrating and documenting work methods and procedures.  You will also provide audio visual services for Council Meetings on some Monday evenings.

You are able to think logically and analytically in a problem solving environment and have the ability to perform under pressure while meeting deadlines established according to corporate priorities. Experience providing superior customer service through clear communication and listening skills is a must. The work takes place within an ITSM ITIL compliant service desk environment.  Academic and practical knowledge of computers, computer programming, applications, networking and support in an IT environment is required.

Our successful candidate will have completed a two year certificate program in computer technology or related discipline at a technical institute or community college, plus considerable knowledge of Information Technology Service Management and the ITIL framework. A valid Class 5 BC Driver’s license is required.

The City of Delta provides a competitive salary ($31.62 - $37.23/hour). Interested applicants are requested to apply online at www.delta.ca/employment, to 18-129EX by October 21, 2018.

We thank all applicants for their interest; only those under consideration will be contacted. Copies of relevant professional certificates, degrees, or tickets must be submitted with your application. Preferred candidates will be required to submit a Police Information Check.

City of Delta
Attention: Human Resources
4500 Clarence Taylor Crescent, Delta, BC V4K 3E2
www.delta.ca/employment

Organization: City of Delta
Location: Delta, BC
Region: Lower Mainland
Professional Category(s): Information Technology
Posted: September 28, 2018, 1:33 pm
Expires: October 21, 2018, 4:30 pm

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