Commissioner, Corporate and Emergency Services

City of Kingston

City of Kingston

Commissioner, Corporate and Emergency Services

About Kingston
Kingston’s vision of being a smart, livable 21st century city is fast becoming reality. History and innovation thrive in this dynamic city located along the beautiful shores of Lake Ontario, an easy drive from Toronto, Ottawa and Montreal, in the heart of eastern Ontario. With a stable and diversified economy that includes global corporations, innovative startups and all levels of government, Kingston’s high quality of life offers access to world-class education and research institutions, advanced healthcare facilities, affordable living and vibrant entertainment and tourism activities.

Reporting to the Chief Administrative Officer, the Commissioner, Corporate and Emergency Services is a dynamic and innovative visionary leader who provides strategic direction to a diverse portfolio of departments and services that includes: Human Resources and Organization Development, Facilities Management and Construction Services, the Office of the City Solicitor, the Office of the City Clerk, and Kingston Fire and Rescue, with potential for expansion to include technology and communications.  

The Commissioner is a results-oriented community and corporate champion who is an engaging communicator, an experienced leader and a strong corporate team player with a passion to improve operational effectiveness and efficiency, improve customer service and deliver results. The Commissioner is familiar with all pertinent legislation impacting municipalities including the Municipal Act, Corporations Act, Housing Services Act. The Commissioner must have an understanding of the strategic issues facing municipalities now and in the future.

As a member of the Corporate Management Team (CMT), this position is responsible for integrating strategic planning, operational activity, and community planning, to lead and facilitate the development of corporate strategies and policies. The Commissioner, Corporate and Emergency Services is committed to ensure that the city’s mission, vision, and values, and council priorities are incorporated into municipal activities and services.

Key Responsibilities

Leadership/Planning: Demonstrate organizational leadership and strategic planning and act as the primary resource in the administration of service plans for Corporate and Emergency Services. Develop and implement goals and objectives and communicate key linkages to enhance the effectiveness and efficiency of service delivery to internal stakeholders and citizens. Influence, facilitate and communicate unity of purpose and direction in support of changes required to achieve strategic objectives. Establish accountability framework and monitor results to ensure corporate performance objectives are being achieved.

Fiscal Responsibility: Demonstrate fiscal responsibility by forecasting budget requirements and managing to budget to ensure optimal service outcomes in alignment with performance targets and expectations. Demonstrate sound analysis and
creativity to use resources effectively, plan for changing economic issues and customer demands, and ensure long range fiscal planning is in line with the corporate strategic direction.

Service Delivery: Set and improve service delivery standards and models to deliver against the short and long-term business plans and directions of council.  
Building Strategic Identify opportunities and take action to cultivate networks and build strategic Partnerships: relationships with all key stakeholders to advance the priorities of the Corporation.

Driving Execution: Translate strategic priorities into operational reality. Align the various departmental plans, initiatives, measures and targets within Corporate & Emergency Services to the corporate strategy and rigorously monitor progress toward achieving corporate priorities and goals with sustainable results.  

Coach and Develop: Define roles, responsibilities and accountabilities and provide timely feedback, instruction, and development guidance to inspire, empower and challenge teams to achieve desired results. Plan and support the development of individual skills, competencies, key accountabilities and learning and development plans.  

Leading Change: Initiate and drive organizational and cultural changes as required and adapt to changing demands, technology and internal initiatives. Drive new approaches to improve results by fostering a "learning culture" environment that transforms systems and services. Encourage innovation and apply change management methods to support organizational change initiatives.

Required Qualifications
  • University degree in Business Administration, Public Administration, Finance & Economics, Law or a related discipline.
  • 10 years progressive senior management experience with responsibilities for leadership and direction, strategic business planning, fiscal accountability / sustainability and human resource management in the public sector.
  • Progressive management experience with responsibilities for the strategic leadership of a range of municipal programs and services (e.g. administrative services, facilities management, emergency services, strategic initiatives and others as determined by the needs of the corporation).
  • Leadership experience in a unionized setting.

Skills and Competencies
  • Demonstrated understanding of single tier municipal services.
  • Highly developed analytical and business planning skills with a proven track record for long term visioning, planning, and budgeting.
  • Ability to manage financial, human and physical resources in a collaborative manner.
  • Ability to effectively respond to emerging opportunities and risks.
  • Demonstrated knowledge of applicable legislation, employment practices and standards, municipal government, industry standards.
  • Excellent communication and public relations skills.
  • Demonstrated political acumen and the ability to build business relationships, resolve conflicts, negotiate, mediate, facilitate and deliver information to a wide variety of audiences.
  • Ability to balance objectives with current organizational needs.
  • Strong computer skills including using MS Office.
  • Knowledge of, and demonstrated ability in change management design, process and implementation strategies to optimize both quality and cost effectiveness of service delivery.
  • Excellent organizational and time-management skills and the ability to prioritize work.
  • Ability to define objectives, formulate strategies, set goals, monitor and measure to achieve objectives.

Core Competencies
  • Customer Focus, Teamwork, Results Orientation, Integrity

Overview of Departments

Human Resources & Organization Development (HROD)
Human Resources & Organization Development provides support to employees and corporate departments to advance organization development and human resource support systems.
Working as a strategic partner, the department develops and implements best practice organization and human resources solutions to enable our employees to deliver quality services to meet the needs of those who live, work, visit or play in the city of Kingston.

The City of Kingston is recognized as a talent organization that focuses on acquiring, developing, and engaging its employees to deliver superior services to the citizens of Kingston.

Legal Services
Legal Services provides legal advice and support services to departments and city council. Staffed by lawyers, administrators, law clerks and court staff with experience in the private, municipal and provincial sectors, the legal services department supports work in these and other areas: planning and development, real estate, corporatecommercial, social services, public utilities, litigation matters before the courts and administrative tribunals such as the Local Planning Appeal Tribunal (LPAT), provincial offence and municipal bylaw prosecutions, drafting of bylaws, contracts and agreements, employment and labour relations, procurement, procedural advice to senior management and administration of the Provincial Offences Act and court on behalf of the City of Kingston and the County of Frontenac.

Facilities Management and Construction Services (FMCS)
Facilities Management and Construction Services serves to ensure citizens, employees, elected officials and visitors have safe, comfortable and efficient facilities in which to carry out civic activities. Primary clients are the City's departments, boards and agencies, and their respective employees. To fulfill this role, FMCS supports the initiatives of all City departments and council by providing general building and systems maintenance for municipal facilities and providing construction project management services for new City building construction and/or rehabilitation or remediation projects. This department supports City sustainability initiatives in the areas of energy management, heritage construction and accessibility.

Office of the City Clerk
The Office of the City Clerk provides efficient and effective public and corporate services to the clients and staff of the City. The office provides governance and administrative support for Council and committees of Council, and supports the City’s mission and vision through the provision of quality, sustainable, and accessible services.  The Office of the City Clerk is responsible for conducting the municipal election to elect members of Council and recruiting members of the public for agencies/boards and committee positions.  The office is also responsible for providing corporate printing and mail delivery services, preserving corporate records (including original by-laws and agreements), and ensuring information management compliance.  The City Clerk is the head of the corporation with respect to the Municipal Freedom of Information and Protection of Privacy Act, and is therefore responsible for establishing and implementing access and privacy policies and procedures. 
Kingston Fire and Rescue (KFR)
Kingston Fire & Rescue provides fire education, inspection and emergency response services and coordinates the City’s emergency management program ensuring the City is able to effectively respond in the event of significant emergencies and disasters. KFR is a composite fire service of career and volunteer personnel. There are 10 fire stations located throughout Kingston KFR takes emergency calls and provides dispatching services to all fire departments in the County of Frontenac and Lennox & Addington. Additionally, KFR is the co-coordinating agency for mutual aid matters in the Counties of Frontenac and Lennox & Addington.

The Fire Chief is also responsible for coordination of the Community Emergency Response Plan and is the administrator of the Municipal Emergency Control Group (MECG) under emergency services legislation.
To express interest, please email a cover letter and resume (confidentially) to:

Patrick Rowan, Partner
Feldman Daxon Partners  
45 St. Clair Avenue West, Suite 700
Toronto, Ontario M4V 1K9
Tel.: 416-515-7600 x254; E-mail:

Feldman Daxon Partners is Canada’s longest-standing national provider of executive search, career transition, and coaching/leadership development services. Since 1991, we have been at the forefront of innovation in human resources consulting by integrating these three services. Our Executive Search practice has been locating top talent for senior executive and managerial positions on a retainer-fee basis since our firm was founded in 1991. Our unwavering set of core values and dedication to client service has allowed us to build and maintain relationships with hundreds of clients in virtually every market sector, and across Canada. Regular communication, high quality candidate shortlists, industry knowledge, judgment, and expediency in our retainer search services are all reasons Canada’s leading companies choose to partner with the professionals at Feldman Daxon.

Organization: City of Kingston
Location: Kingston, ON
Region: Zone 6
Professional Category(s): Corporate Administration, Fire & Rescue Services, Corporate Services
Posted: September 14, 2018, 11:54 am
Expires: October 15, 2018, 4:30 pm

Want new jobs like this sent to you?

Advanced Search

Show Advanced Search

Useful Links

Back to Top

About Us

We work tirelessly to promote local government career opportunities.

Tools & Resources

Canada's #1 Local Government job posting website.

Postings by Email

Receive email alerts, or sign up for our weekly e-bulletin.