Learning Support Specialist
Learning Support Specialist
Requisition ID: 11811
The City of Vancouver is striving to become the greenest city in the world, and a city powered entirely by renewable energy before 2050. We are proud to be one of BC's Top Employers, Canada's Best Diversity Employers, and one of Canada's Greenest Employers. With employees that have helped Vancouver consistently rank as one of the world's most livable cities, the City values a diverse workforce which represents the vibrant community we so proudly serve.
Consider joining our committed team of staff and being part of an innovative, inclusive and rewarding workplace.
Main Purpose & Function
Reporting directly to the Manager of IT Learning, the incumbent is responsible for the development, delivery and evaluation and implementation of staff training initiatives including curriculum development and course delivery that supports enterprise and municipal systems (Community Centre booking, Electronic Records Management System (ERDMS), SAP, SDE, Asset Systems, etc.), and other related hardware and software technology. The work is performed under minimal supervision and requires the exercise of some independence of judgment and action in the technical and operational aspects of the work.
Specific Duties & Responsibilities
The responsibilities of the Learning Support Specialist include the planning, designing, developing, implementing and evaluating the delivery of the necessary training programs as required to support City technology. Also includes identification of gaps in training materials, knowledge base articles, user documentation, websites and reference information, and updating as required. The incumbent works with supervisors and managers in developing comprehensive training strategies for technology hardware, software, and enterprise systems; is expected to facilitate transition and ensure acceptance of new technologies and processes; and assists in researching new training delivery methods, technology delivered options, and industry best practices. Learning support specialist work closely with project teams and business users to align training delivery with project objectives, technology changes, and business needs priorities.
The successful candidate will have a post-secondary education (diploma or degree) in Adult Education, Information Technology, Human Resource Management, Organizational Development; appropriate professional certification (e.g. CTP, CTDP, ISPI, MOS), along with active membership in a relevant professional association (e.g. Institute for Performance and Learning, British Columbia Organizational Development Network, International Society for Performance Improvement, The Institute for Performance and Learning) would be desirable. In addition, two years training delivery experience working as a training practitioner (or adult educator); one year’s experience with training planning, designing, developing, and evaluating with a variety of user groups; or an equivalent combination of education and experience.
- Knowledge of adult learning principles, and demonstrated skills in delivery training via different media, methods, techniques, and formats, and facilitating for different audiences such as in-person one-on-one, large group sessions, hosted online via video and conference call
- Strong skills to design, develop, prepare and deliver training programs and knowledge management content
- Knowledge of web-based and technical training aids and their applications in an educational setting
- Knowledge of e-learning design and development
- Sound knowledge and skills related to organizational change, transition and human performance, instructional design and delivery specific to technical skill development, systems thinking, organizational effectiveness, organizational behavior, adult learning principles
- Excellent verbal and written communications skills and presentation skills, with the ability to effectively elicit/provide information to and from appropriate individuals (including, but not limited to, directors, managers, co-workers, city staff
- Strong interpersonal, leadership and problem resolution skills, to establish and maintain effective working relationships and partnerships with Project and Business Managers, departmental representatives, corporate training groups, professional staff, internal and external trainers, consultants and vendors
- Must be flexible and adaptive, and continually be a team player and seek to support colleagues and share workload as required
- Must be proactive and self-managed with a desire to continuously improve training programs; works with minimal supervision; including the ability to organize and manage time effectively; excellent prioritization and organization skills, especially the ability to manage multiple projects and schedules
- Knowledge of computer technology and the current city-wide enterprise systems
- Computer proficiency, including Windows 7/10 Professional, Microsoft Office suite (MS Word, Excel, PowerPoint, Outlook) software programs, internet browsers and tools and learning-program design systems and software required
- Preferred exposure to Adobe InDesign and creating and editing media files with products such as Captivate
Business Unit/Department: IT, Digital Strategy & 311 (1070)
Affiliation: CUPE 15 Non Pks
Employment Type: Auxiliary/Casual
Position Start Date: September 2018
Salary Information: Pay Grade GR-024: $35.74 to $42.2 per hour
Application Close: August 19, 2018
We thank all applicants for their interest. However, only those selected for an interview will be contacted. Learn more about our commitment to diversity and inclusion.