Parking Enforcement Officer
Parking Enforcement Officer
Requisition ID: 11552
The City of Vancouver is striving to become the greenest city in the world by 2020 and we are proud to be one of BC's Top Employers, Canada's Best Diversity Employers, and one of Canada's Greenest Employers. With employees that have helped Vancouver consistently rank as one of the world's most livable cities, the City values a diverse workforce which represents the vibrant community we so proudly serve.
Consider joining our committed team of staff and being part of an innovative, inclusive and rewarding workplace.
Parking Enforcement Officers (PEO’s) enforce on-street parking By-Laws and programs that promote safety, the free flow of traffic, as well as ensuring access to and availability of parking for both the public and local businesses which contributes to the City’s livability and vibrant economy.
The Parking Operations & Enforcement Branch is seeking applicants interested in auxiliary employment for pre-scheduled and on-call shifts (see below for requirements). The Parking Enforcement Branch operates 7 days per week, 363 days a year and is open from 06:00 – midnight.
Specific Duties and Responsibilities
PEO’s enforce parking By-Laws and regulations on foot, bicycle and driving City vehicles during assigned patrols across all areas of the City.
Enforcement activities include: issuing parking citations (tickets) at meters, within residential and commercial areas; issuing municipal code tickets (such as lawn sprinkling, noise abatement and anti-idling); responding to requests from the public regarding parking concerns, ensuring parking compliance in school, bus and other related parking zones, assisting in the identification and removal of abandoned or illegally parked vehicles as well as arranging towing and impounding of vehicles for parking violations.
PEO’s are required to work independently and provide informative customer service to the public by answering questions regarding By-law tickets, parking policies, events, directions and general inquiries all in a professional manner. Public interaction may also include managing and resolving conflict situations.
PEO’s document, on both a handheld device and computer terminal, ticket information for the City’s Adjudication process. Officer testimony in court may be a requirement.
Education and Experience:
- Completion of Grade Twelve.
- Courses from BCIT and/or the Justice Institute that support regulatory or enforcement activity are considered an asset.
- Previous experience in enforcement; customer service, working outdoors, or an equivalent combination of training and experience is considered an asset.
Knowledge, Skills and Abilities:
- Fluency in English (verbal and written), other languages are an asset. Excellent oral communication skills are required to support the interpretation and explanation of bylaws and regulations, as well as to liaise with a variety of internal and external contacts
- Ability to learn, interpret and appropriately apply City By-laws
- Demonstrated experience and ability to work with the public with tact, diplomacy and firmness and the ability to confidently handle confrontational situations
- The ability to investigate complaints, assess violations, determine remedial action and enforce bylaws with impartiality, sound judgment and discretion
- Attention to detail is essential, as are your investigative skills and ability to gather evidence
- Ability to accurately and factually record and prepare detailed activity reports
- Ability to represent the City in adjudication (and potentially Court) proceedings
- You must be computer literate (minimum of 25 wpm typing speed), good experience with Microsoft Office (word, email, excel) have the ability to use handheld technology and demonstrate strong administrative skills including excellent writing
- You must have the ability to abide by safe working practices, department policies and procedures
- You must be able to confidently read maps and travel safely and efficiently throughout the City to specific locations.
PEO Working Requirements:
- Work with a minimum of supervision, whilst upholding the highest standards of professionalism required by this position of trust
- Work independently in all locations within the City of Vancouver
- Work outdoors in all weather conditions (rain, heat, snow) and possess the stamina to be mobile in order to cover long distances (approximately 20 - 25 km/day) on a daily basis, hills included
- Wear a City issued uniform, maintaining a clean, neat, professional appearance whilst on duty
The Parking Enforcement Branch operates 7 days per week, 363 days a year and is open from 06:00 – midnight. Currently, we require auxiliary employees to be available to work:
- High Demand Periods: (Winter, Spring & Summer Vacation as defined by the Vancouver School Board): At least (5) days per week including Saturday, Sunday and at least (3) week days on shifts between the hours of 6:15am and midnight
- Low Demand Periods: At least (3) days per week including Saturday, Sunday and at least (1) weekday on shifts between the hours of 6:15am and midnight
- Eight (8) Statutory Holidays within a year
- On days that auxiliary PEO’s are listed as available, but are not pre-scheduled to work, there is an opportunity to accept shifts via Parking Enforcement’s call-out procedure
- Please be aware, there is no guarantee of a minimum number of hours of work offered, as auxiliary employees work on an as needed basis
Driver License, Driver’s Abstract and Record Checks
- A current and valid Class 5 BC Driver’s
- Candidates must demonstrate a safe driving history and your license must not include any restrictions that would affect your ability to legally and safely carry out job responsibilities.
- Candidates must attach the following to be considered:
- Commercial Driving Records Abstract (N Print) for the past 5 years
- Insurance & Claims History for the past 5 years
- A Police Record Check is a requirement and needs to be absent of any criminal charges/convictions related to the position.
To be considered for this position, please submit the following for review:
A Resume and a Cover letter that includes :
- Why you are interested in the position
- A summary of how your relevant work experience and education supports your ‘fit’ and interest in this position
- A description of your physical ability and regular activities that demonstrate you are able to be physically mobile in order to cover up to 20 - 25 kms per 8 hour shift
- Your work experience, education, skills, knowledge, and abilities meeting the qualifications for this position
Driver’s Abstract and Claim’s History that has:
- No more than one (1) violation in the past three (3) years. Maximum points on the one (1) violation can be no more than three (3) points
- No roadside suspensions or driving prohibitions in the past five (5) years
- No more than one (1) at-fault accident in the past three (3) years
Pre Employment Information Session
As part of our recruitment process, we will require you to attend a half day pre-employment information session (date TBD) which will include the following:
- A Typing Test
- Job Information
- A Written Assessment and Screening Interview
- An opportunity to Job Shadowing with a PEO
Business Unit/Department: Engineering Services (1300)
Affiliation: CUPE 15 Non Pks
Employment Type: Auxiliary/Casual
Salary Information: Pay Grade GR-017: $26.91 to $31.62 per hour
Number of Positions: 10
Application Close: August 15, 2018