Program Planner, Centre for Counselling & Community Safety (CCCS)

Justice Institute of BC

Program Planner, Centre for Counselling & Community Safety (CCCS)

Date: June 14, 2018
Competition: #18-36A


Position: Program Planner, Centre for Counselling & Community Safety (CCCS) Division: School of Health, Community & Social Justice
Reporting To: Caroline White, Program Director, CCCS
School of Health, Community & Social Justice:
The School of Health, Community & Social Justice (SHCSJ) consists of three centres: Centre for Leadership (CL), Centre for Conflict Resolution (CCR), Centre for Counselling and Community Safety (CCCS), and one Division: Health Sciences Division (HSD). The School offers a wide range of interdisciplinary programs and courses in counselling and community safety (including Indigenous contexts), leadership, conflict resolution, mediation and negotiation, as well as courses and programs in paramedicine and professional health education.   Position Summary: This position is responsible for all aspects of program planning related to credentials, courses, programs and Special Events offered through the School of Health, Community and Social Justice’s Centre for Counselling & Community Safety (CCCS). Responsibilities include: course scheduling, costing, monitoring and faculty allocation as well as overseeing the processes and systems related to program delivery. The Program Planner also provides guidance, assistance and advice to students (current and potential) regarding CCCS course and program offerings; manages student enrollment, the Centre’s marketing plan and web pages; and provides support in the development, design and document management of proposals.  This position participates in cross-centre projects and activities, and represents the Division on JIBC committees as needed.
Primary Responsibilities:
Working in collaboration with Centre program and Division staff:

Program Planning
  • Manages all aspects of program planning and implementation for CCCS fee for service courses and programs, contracts and Special Events delivered face-to-face, online and through community partnerships;
  • Liaises with Program Director and program managers regarding program planning and delivery to ensure effective use of School resources in support of educational excellence and student success;
  • Strategically plans and develops course schedules to meet Centre enrolment targets and student needs; 
  • Ensures courses and programs are accurately reflected in Colleague (JIBC’s student information system)’
  • Creates and maintains course costing models;
  • Identifies program requirements for instruction, equipment and classrooms;
  • Schedules faculty (instructors and coaches), confirms rates of pay and other details;
  • Verifies instructional contracts and expense sheets; works with program assistants to ensure invoices are processed in a timely manner;
  • Develops systems, processes and procedures related to program delivery and Centre administration.
  • Identifies opportunities for system and service improvements; develops, implements or recommends changes;
  • Participates in the development of CCCS budget, variance reports and forecasts. 

Student Advising
  • Advises current and prospective students, employers, and others about courses and programs in CCCS;
  • Provides support in-person, by email and over the phone to current and prospective students; 
  • Provides program content information, and responds to enquiries and concerns regarding course delivery, content and scheduling; 

Student Enrolment Management
  • Tracks and analyzes CCCS activity to summarize monthly enrolment numbers in order to identify trends, compares actual vs. projected enrollments and revenue, and responds quickly to mitigate issues that arise;
  • Monitors student enrolments in courses and progress through certificate programs; sends section cancellation forms to scheduling and informs faculty and staff;
  • Ensures course and student files processes are maintained;
  • Together with Communications & Marketing, employs appropriate promotional tactics to meet enrolment targets for the Centre;
  • Manages CCCS marketing activities including production of the Centre’s View Book (collect, draft and edit content); 
  • Manages marketing distribution lists for merges;
  • Manages the Centre’s web pages including content updating and editing.

  • Supports CCCS Program Assistants as required;
  • Manages administration of CCCS’ Prior Learning and Recognition processes;
  • Represents CSJ on various JIBC committees and task groups as needed;
  • Collaborates with Student Affairs and other JIBC divisions in support of student success.
  • Other duties as assigned.

Qualifications & Requirements:
Education and Training
  • A Bachelor’s degree in a related field or an acceptable equivalent combination of education, training and experience

Knowledge, Skills and Experience:
  • Minimum 5 years’ experience in a similar administrative capacity, preferably within an education setting;
  • Demonstrated ability to build and maintain internal and external relationships, work in a team environment and build rapport and trust;
  • Advanced Microsoft Office experience with strong formatting and data management skills;
  • Intermediate to advanced level with Drupal and Blackboard;
  • Demonstrated ability to manage competing priorities;
  • Excellent analytical and problem solving skills;
  • Excellent attention to detail and proven ability to meet deadlines;
  • Strong collaborative leadership and conflict resolution skills;
  • Demonstrated ability to exercise judgment and sensitivity working with complex issues;
  • Excellent interpersonal, written and oral communication skills;  
  • Proven ability to work as a team member and provide excellent customer service.

Hours of work: One of the 4 days must be Monday, as this is a very busy day in the program area.
Salary Range: $27.27 - $31.01 Per Hour (BCGEU Salary Grid 18)
Posting Date: June 14, 2018
Closing Date: June 28, 2018
Start Date: ASAP Please submit a resume, covering letter 
Competition #18-36A to:  E-mail: quoting
Justice Institute of British Columbia is an equal opportunity employer and is interested in broadening the diversity of its staff.  We encourage applications from visible minorities, Indigenous peoples and persons with disabilities.

Organization: Justice Institute of BC
Location: New Westminster, BC
Region: Lower Mainland
Professional Category(s): Program Management/Services
Posted: June 14, 2018, 3:12 pm
Expires: June 28, 2018, 4:30 pm

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