Program Manager, Public Involvement

Metro Vancouver

Program Manager, Public Involvement

Full-Time Regular
Location: 4730 Kingsway, Burnaby

Join us as we help shape the place people want to be – Metro Vancouver, one of the world’s most livable regions. The services and solutions we provide are the foundation of our region’s economic, ecological and social health.  This includes the areas of regional growth planning, air quality, water, liquid and solid waste management, regional parks, affordable housing and community engagement to over 2.5 million residents.  We don’t stop, we don’t close and we do what is right, for now and for future generations. 

We invite you to bring your skills, passion, and expertise to help us in our commitment to sustain and enhance our region’s livability. We offer competitive salaries; exceptional benefit packages with valuable pension plan; employee wellness and recognition programs; and many diverse opportunities for professional growth and development.

We deliver the exceptional services and solutions that have helped make this one of the most special, livable communities in the world, and we want you to join us.  Help us shape the future of the Metro Vancouver region, and shape the place people want to be.   

Our Liquid Waste Services Department is seeking a Program Manager for the Public Involvement program to lead a dynamic engagement team. The team is responsible for developing and implementing engagement processes for both policy and construction projects. Engagement work ranges from the development of liquid waste policies to engaging communities on the design and construction of collection sewers, pumping stations and treatment plants. This position works closely with divisions across Liquid Waste Services and the broader organization.

You are: A post secondary graduate with 7 years of recent, related experience and a university degree in public administration, public relations or community and regional planning.

In this role, you will:
  • Manage the Public Involvement Program and develop engagement and consultation strategies, budgets and timelines to meet departmental and corporate objectives; provincial regulatory guidelines and requirements; and the needs and interests of target audiences for major projects. Responsible for ensuring engagement and consultation plans and activities balance public, corporate, and Board priorities.
  • Accountable for the Public Involvement program’s budget preparation, reporting and resource allocations.  Monitors and controls spending to ensure the effective and efficient expenditure of allocated funds within the approved budget. Work closely with the Director to determine overall priorities and contributes to the preparation of long range strategic and financial plans of the division and department.
  • Lead the development and execution of diverse initiatives such as proactive mitigation measures; First Nations engagement processes; public input; and quick responsive measures to significant public concerns.
  • Manage programs in consultation with the Director and other senior staff. Allocate staff and consultants to support the engagement and consultation initiatives for planned and ongoing projects.
  • Design programs and makes decisions based on research and consultation with multiple internal and external stakeholders, including the province and other government agencies, First Nations, industry stakeholders and the public.
  • Oversee the implementation of programs, evaluates effectiveness, and makes adjustments to ongoing or future programs as required. Streamline business processes to improve the effectiveness and efficiency of program initiatives.
  • Collaborate with other corporate Public Involvement Program Managers to share information, economize resources, and establish and maintain consistent standards, systems and processes. Work cooperatively with the Program Managers to ensure the delivery of effective, timely and consistent corporate messaging. Design mitigation strategies considering projects and initiatives underway in other departments.
  • Disseminate information acquired in the field enabling decisions to be made with full knowledge of public and First Nations positions and opinions.
  • Ensure that regulatory requirements for public consultations are met or exceeded. Ensure regular updates are provided to the Director and other senior staff as appropriate.
  • Hire, supervise, direct and develop staff monitoring performance towards division, department and corporate objectives; ensure adherence to collective agreements and corporate policies and provide feedback regarding development and performance expectations. 
  • Lead, coach and mentor staff recognizing the importance of leadership, supervisory and technical training; develop and sustain a flexible workforce encouraging staff to pursue opportunities that complement their skills and experience. Work collaboratively with staff to resolve complex technical, operational or interpersonal issues they encounter while doing their work. Act as a resource to staff members for advice and guidance on problem situations. Ensure common understanding of long term goals and contributes to the strategic planning initiatives of the division and department.
  • Establish effective working relationships with various outside agencies and internal departments and facilitate high profile, high conflict consultation and engagement activities as a representative of Metro Vancouver. Uphold Metro Vancouver’s reputation through positive and forthright dealings and anticipate reactions and outcomes allowing for the preparation of responses to inquiries.
To be successful, you have:
  • 7 years of recent, related experience supplemented by a university degree in public administration, public relations or community and regional planning; or an equivalent combination of training and experience.
  • Accreditation or eligibility for immediate accreditation in appropriate professional organization.
  • Considerable technical expertise and demonstrated ability to plan and execute effective consultation and engagement programs for large scale construction projects with diverse community impacts and sometimes high profile interest and opposition.
  • Sound budgeting and financial management skills. Ability to monitor budget, meet financial objectives and ensure the effective and efficient expenditure of allocated funds.
  • Excellent written and oral communication skills including well developed public speaking and writing skills; ability to communicate complex technical information and provide professional and comprehensive responses to inquiries.
  • Demonstrated ability to build and maintain effective working relationships. Skill in dealing openly, tactfully and sensitively in a variety of situations. Demonstrated ability to deal effectively with highly charged political situations.
  • Proven ability to use judgment to resolve complex problems; ability to develop new procedures and plans to address problems considering the long-term implications of decisions and actions. Seeks to include staff in decisions that will impact them; works cooperatively to resolve differences of opinion.
  • Ability to manage a complex portfolio of work while establishing ambitious and challenging goals; demonstrates persistence in overcoming obstacles.
  • Sound ability to supervise, coach and guide others while enhancing individual and team effectiveness. Ability to mentor and foster the development of direct reports. 
  • Proficiency using Microsoft Office programs including Word, Excel, Outlook and PowerPoint.
  • Valid BC Class 5 Driver’s License.
Our Vision: 
Metro Vancouver seeks to achieve what humanity aspires to on a global basis – the highest quality of life embracing cultural vitality, economic prosperity, social justice and compassion, all nurtured in and by a beautiful and healthy natural environment. 

Please follow this link to our Careers page where you can submit your application by June 20, 2018.

Organization: Metro Vancouver
Location: Burnaby, BC
Region: Lower Mainland
Professional Category(s): Program Management/Services
Posted: June 6, 2018, 12:27 pm
Expires: June 20, 2018, 4:30 pm

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