Systems Analyst II

City of Vancouver

Systems Analyst II

Requisition ID:  10982

Company
The City of Vancouver is striving to become the greenest city in the world by 2020 and we are proud to be one of BC's Top Employers, Canada's Best Diversity Employers, and one of Canada's Greenest Employers. With employees that have helped Vancouver consistently rank as one of the world's most livable cities, the City values a diverse workforce which represents the vibrant community we so proudly serve.

Consider joining our committed team of staff and being part of an innovative, inclusive and rewarding workplace.
 
Main Purpose and Function
The primary purpose of this position is to investigate IT and business requirements; design, develop, document and support solutions; and apply knowledge of the best-of-breed processes and procedures in business applications to recommend changes to business processes.  This position is to be a leader of software development projects through the preliminary investigation, analysis of requirements, business case and feasibility analysis, design, implementation, quality control, documentation, and post-implemenation review  phases.  This position provides ongoing application support and responsibilities may include performing changes to business application configuration and programs.  This position has access to confidential information and makes recommendations for changes in methods, processes and procedures that may impact on financial and operational areas as well as staffing work loads, working conditions, changes in positions or staffing levels.
 
Key Contacts and Reporting Relationships
Reports to a Team Manager within Technology Services Applications Development, works closely with Program and Project team members, external Vendors, Help Centre staff, business customers, and other IT partners.  May supervise external consultants, and evaluate developers for project deliverables.
 
Specific Duties/Responsibilities
  • Prepares documentation including project charters, system requirements definition, business cases, system reviews, training materials, system configuration documentation, etc.
  • Participates in the design, development, implementation and maintenance of IT and or business applications’ configuration and programming to meet business and operational requirements
  • Consults with customers to understand their requirements.
  • Develops systems alternatives including work procedure changes, and recommends the most suitable alternative to assist customers in meeting their operational requirements
  • Develops technical specifications including diagrams and charts to provide the blueprints for developers to write or code programs
  • Manages projects through all phases from planning through to maintenance and support
  • Recommends changes in methods, processes and procedures that may impact on financial and operational areas as well as staffing work loads, working conditions, changes in positions or staffing levels
  • Researches, evaluates and recommends new tools and methodologies for development of business applications
  • Reviews or develops test scripts and scenarios to ensure adequate testing of system configuration and integration
  • Performs testing, configuration changes, enhancements and new functionality in order to ensure system integrity and proper integration across various applications
  • Remains current with developments in applications and related technologies, including releases and enhancements/new functionality
  • Identifies opportunities to improve operational effectiveness through the use of technology and makes recommendations where appropriate (make changes to use of system, business process and/or add additional functionality)
  • Delivers presentations to customers (users, departments) and technical staff on systems solutions and specific technologies
  • Provides problem resolution for calls referred by Help Desk
  • Investigates and follows up on application system errors/problems, and liaises with IT staff or vendors as required to resolve these issues
  • Provides technical assistance business applications upgrades, , and the implementation of other modules, including integration to other applications
  • Provides support to corporate and departmental reporting,  assists in the use of existing reports, and develops/documents additional reports, as required
  • Monitors applications performance, trouble shoots problems with technical specialists
  • Participates in training of customers and provides on-going training support and guidance
  • Participates in the development of new standards, and leads technical committees
  • Has access to highly sensitive and business critical data from all City departments (e.g., taxes and utilities owing, parking tickets outstanding, and vendor pricing)
  • Other duties/responsibilities as assigned
 
Minimum Position Requirements
  • Related Post-secondary degree, with preference for graduate degree in Computer Science or Business Administration or an equivalent combination of education, training and experience
  • Minimum 5 years’ experience in developing and implementing business applications
  • Knowledge of current trends, standards, and products in Information Technology (i.e.: .NET and Object-Oriented Methodology, Mobile Computing, Business Intelligence, Social Media)
  • Extensive knowledge of municipal business processes would be an asset
  • Demonstrated operational and project management skills: results focused, team oriented
  • Broad knowledge across multiple aspects of the business (i.e., organizational structure, key players, current business processes and supporting systems and services, etc.)
  • Thorough knowledge of related corporate applications and work procedures
  • Thorough knowledge of configuration of applications
  • 5+ years’ experience with application development tools and standards as well as general programming principles and methodologies
  • 5+years’ experience with application reporting tools
  • 5+years’ experience with server technology and software
  • 5+years’ experience with system integration between business applications and across technical platforms
  • Thorough working knowledge of office productivity tools (e.g. Windows, MS Office, MS Project, Visio, etc.)
  • Strong analytical and problem solving skills
  • Combination of strong technical and business skills required
  • Demonstrated ability to work both independently and as a member of a team
  • Excellent oral, written and presentation skills with ability to communicate to all levels of the organization
  • Ability to manage projects, multiple priorities and respond to requests in a timely manner
  • Ability to establish and maintain effective working relationships both internally and externally with technical and non-technical staff
  • Ability to handle business critical and sensitive information
  • Demonstrated ability to work under pressure, manage multiple priorities and respond to requests in a timely manner
  • Continuous improvement and continuous learning mindset
 
Business Unit/Department: IT, Digital Strategy & 311 (1070) 
Affiliation: Exempt 
Employment Type: Regular Full Time 
Position Start Date: May 2018 
Number of Positions: 5 
 
Application Close: April 29, 2018

We thank all applicants for their interest. However, only those selected for an interview will be contacted. Learn more about our commitment to diversity and inclusion

Apply here

Location: Vancouver, BC.

Region: Lower Mainland

Professional Category(s): Information Technology.

Posted: April 13, 2018, 3:21 pm

Expires: April 29, 2018, 11:45 pm

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