Property Assistant – Tenant Services

Capital Regional District

Property Assistant – Tenant Services

Planning & Protective Services – Capital Regional Housing Corporation

Competition
20/121R                                                                              

Status
Auxiliary

Hours of Work
70 hours bi-weekly - 6 month term

Rate of Pay
$31.44 to $33.35 per hour (plus 14% in lieu of benefits)

Review of applications begins
4:00pm on August 13, 2020, however will remain open until filled

Summary
The Administrative Clerk 3 is responsible for the immediate day to day delivery of the administration of tenant’s unit turnover with prescribed timelines. This position regularly communicates, collaborates and coordinates with CRHC applicants, tenants and other CRHC staff to ensure CRHC goals and objectives are achieved while maintaining respectful and professional relations.

This position requires an acceptable criminal record check. The applicant/incumbent will be required to undergo a criminal record check in order to work in this position and to report to their supervisor if any criminal charges are laid against them that may be related to their employment in this position.

Duties & Responsibilities

  • Coordination of vacancies and administration of rent subsidies
  • Coordinates housing applications, performs residency references and credit checks and determines acceptance or rejection of applications.
  • Coordinates vacancies.
  • Maintains and updates waitlists.
  • Uses discretion in working with and addressing complex needs of clients and third parties.
  • Coordinates vacancy showings with caretakers and prospective tenants.
  • Prepares tenancy documentation.
  • Liaises with tenants and potential tenants related to applications and CRHC processes, including explaining tenant agreements, rights/responsibilities and the services provided by CRHC.
  • Maintains the Housing Registry to ensure records accurately reflect vacancy status and to ensure correct subsidy amounts are being received from BC Housing.
  • Completes Applications for Rent Subsidy for all eligible tenants according to program guidelines, including the review of documentation submitted to support the application.
  • Provides information to tenants, applicants and the general public on social housing programs, eligibility requirements and tenancy policies.
  • Assists with completion of new Applications for Housing with the Housing Registry.
  • Liaises with caretaking staff to ensure that tenant notices are distributed.


Tenant Concern Administration

  • Responds to routine tenant concerns, such as noise, smoking, parking, pet and other tenancy concerns. Refers complex tenant issues to Tenant and Community Services Coordinator.
  • Prepares standard letters to applicants and tenants.
  • Provides admin support as required.


Accounts Receivables and Collections

  • Accounts Receivables and Collections
  • Processes tenant account receivables relating to arrears, unit damage and unauthorized modifications both during and at the end of a tenancy agreement.
  • Processes CRHC tenant invoices/chargebacks and sees accounts receivable collection throughout the continuum of the chargeback system including arbitration and collections.
  • Prepares hearing documentation, evidence packages and reviews with caretakers, portfolio PMs and/or others.  Presents at Residential Tenancy Branch (RTB) arbitrations and dispute resolution hearings.
  • Receives Arbitrator’s Decision and updates office records.
  • Coordinates the handling of abandoned property including appraisal and property storage/disposal in accordance with the Residential Tenancy Act.
  • Works with Property Managers and Caretakers to develop systems and processes to ensure the maximization of maintenance chargebacks.
  • Reconciles insurance claims.
  • Maintains parking log and invoice system.
  • Processes rent payments and bank deposits as required.
  • Assists with the preparation of tenancy arbitration evidence packages.
  • Follows all policies, procedures and standards of the CRD
  • Performs other related duties as required.
  • Copy the Duties & Responsibilities from the job description, highlight this line, right click and choose, Paste… Keep text only.
  • Follows all policies, procedures and standards of the CRD.
  • Performs other related duties as required.
  • Copy the Duties and Responsibilities from the JD, highlight this line, right-click and select “Paste options… keep text only”
  • Follows all policies, procedures and standards of the CRD
  • Performs other related duties as required. 


Qualifications

  • One year certificate in Business Administration or Property Management, plus five (5) years’ directly related work experience, including significant residential property management experience or equivalent combination of education and experience.
  • Excellent communication (verbal and written), interpersonal and customer service skills are required.
  • Experience with and understanding of social housing or other non-profit social services.
  • Typing speed of not less than 55 wpm.
  • High degree of calculator speed and accuracy. 
  • Experience and proficiency with word processing (MS Word), spreadsheets (MS Excel), presentation (MS PowerPoint) software and databases.
  • Experience with computerized enterprise system such as SAP.
  • Ability to multi-task in a fast paced work environment. 
  • Ability to deal with applicants, tenants and the general public in stressful situations. 
  • Ability to work with a minimum of supervision.
  • Must possess a valid BC Driver’s Licence


Applications
To apply for this exciting opportunity, please submit your resume and covering letter online at www.crd.bc.ca under “Careers”.
                                                                                                                                                                                               
The CRD thanks you for your interest and advises only those candidates under active consideration will be contacted.


Organization: Capital Regional District
Location: Victoria, BC
Region: South Vancouver Island
Professional Category(s): Office Administration, Property Management
Posted: July 30, 2020, 9:53 am
Expires: August 13, 2020, 4:00 pm

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