City of Surrey
(Exempt) (Temporary Full-time)
As one of the fastest growing cities in Canada, City of Surrey is a globally recognized leader in building vibrant, sustainable communities through technology and innovation. City of Surrey employees are talented innovators, inspired by meaningful work and the opportunity to drive our city - and their careers - forward.
Recognized as a BC Top Employer and one of Canada’s Top Employers for Young People, the City of Surrey has created a culture that reflects a desire to work collaboratively with its Council, employees, and all Surrey citizens.
Reporting to the Manager, Risk Management, the Junior Adjustor will be responsible for the investigation, adjudication and settlement for claims at a junior level.
As the Junior Adjustor, you will:
- Review files, set up quantum and liaise with claimants
- Work under the guidance of a Senior Examiner and with technical assistance from the Adjuster/Analyst
- Manage files related to the recovery of funds owed to the City arising from damage to City property
- Assist legal counsel in the preparation of recovery cases for the Civil Resolution Tribunal
- Maintain current and accurate file notes regarding file updates, changes and client interaction
- Identify files that require redirection to Senior Examiner due to file complexity or sensitivity
- Deliver quality service and facilitate prompt and equitable settlement of claims within the parameters of corporate policies and standards
- Draft various correspondence to claimants, insurers
- Provide backup support for the Risk Management Clerk
- Perform other related job duties
KNOWLEDGE, SKILLS, ABILITIES
- The ability to interpret complex documents of a legal nature and perform and understand numerical calculations including analysis of comparative information
- Effective analytical skills, including identification of cause and effect dynamics and a strong ability to draw valid conclusions
- Advanced verbal communication including listening, interviewing, negotiation, and ability to tailor approach to audience
- Advanced written communication including writing ability of a technical nature
- Strong interpersonal skills allowing for effective dialogue and dealing with conflict and difficult situations
- A proactive and positive approach to customer service ensuring that all inquiries are effectively managed in a timely manner
- Excellent attention to detail.
- Demonstrated organizational ability to prioritize and manage conflicting priorities in an effective manner
- Be aligned with the City of Surrey’s Core Values of Community, Integrity, Innovation, Teamwork, Service.
- Relevant insurance experience and working towards obtaining CIP designation would be an asset
- An equivalent combination of education and experience may be considered
Note that this is a temporary full-time position with an anticipated duration of 17 months.
This position is located at the Surrey Operations Centre.
Apply online at www.surreycareers.ca