Front Counter Clerk - RCMP

City of Burnaby

Front Counter Clerk - RCMP

Competition No.: 2019-FCC2
Duration: Auxiliary
Salary: $25.31 per hour plus 12% in lieu of benefits (2019 rates)
Last Updated: 2/3/20 8:32 AM '


The goal of the City of Burnaby and its employees is to consistently deliver first class service and services to our community.  With this in mind, we hire people who share the same passion, those with the drive and determination to grow with and contribute to our already exceptional team.  People like you!

Do you have great customer service skills and are you interested in dealing with the public in a policing environment? We are hiring Auxiliary Front Counter Clerks to work at the Burnaby RCMP Detachment and Community Police Offices. This is clerical, typing, and call-taking operational shift work of some variety and complexity. This position answers incoming calls, provides information and assistance to the public and other agencies, and relays emergency calls to appropriate contacts; handles complaints and inquires at the front counter; explains rules, regulations, and procedures with prescribed limits; checks and processes Motor Vehicle Act Notice and orders and Police Information Checks; types a variety of permits, records, and reports; maintains and processes files regarding parolees; processes files for police officer attendance and information purposes; takes fingerprints of persons as required; operates PRIME and other related RCMP computer applications, cash register, and related equipment and performs other related work as required.

The hours of operation for the front counter are 08:00 to 20:00, 7 days a week at the Burnaby RCMP Detachment and Monday to Friday 08:00 to 16:00 at the Community Police Offices. The ideal candidate will have open availability for on-call coverage (morning/afternoon shifts) and have qualifications that include completion of Grade 12 including or supplemented by criminology, psychology, effective communications, or business management courses; the ability to operate a computer terminal with speed and accuracy. The ability to deal with the public courteously, firmly, and tactfully, both on the telephone and at the counter with respect to a wide variety of complaints, problems, and circumstances and to relay emergency situations to the appropriate contacts is required. The ability to operate PRIME and related RCMP computer applications, cash register, and related equipment is preferred. 

Successful applicants must obtain and maintain an Enhanced RCMP Security Clearance.

Please submit your application no later than Friday March 13, 2020.

Please contact Human Resources at 604-294-7303 if you do not receive a confirmation email within one hour of submitting your application.
We thank all applicants for their interest; however, only those considered for an interview will be contacted.

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Organization: City of Burnaby
Location: Burnaby, BC
Region: Lower Mainland
Professional Category(s): Police Services, Customer Services
Posted: February 3, 2020, 10:46 am
Expires: March 13, 2020, 11:59 pm

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