Help Desk Technician

City of Nelson

Help Desk Technician

Posting # 20CU01
Regular Full Time

Nelson is traditionally known for its beautiful surroundings, a vast array of recreational activities, pristine parks, and vibrant downtown.  It is a year-round playground for outdoor enthusiasts and those who love the arts, culture and preserved heritage buildings.  The City boasts an 18-hole golf course with spectacular views of the City and lake from almost every hole. You will also find some of the best powder or “pow,” as the locals call it, at the many ski destinations in the area. The local ski hill is a short 20-minute drive from downtown Nelson.  You will enjoy hiking, mountain biking, snowmobiling, Nordic skiing, dirt biking, canoeing, kayaking, and fishing - all just outside your back door.  Nelson has a population of approximately 10,800 people and is the envy of many for its amazing culture, beauty, and amenities.

The City of Nelson is currently seeking to fill a regular full-time position of

Help Desk Technician

Under the direction of the Director of Human Resources, Safety, and Technology and the supervision of the Lead Hand of Technology, the Help Desk Technician will provide timely and effective resolutions to end-user productivity issues as they relate to IT service computer operations. This will be accomplished by performing question/problem diagnoses guiding users through to issue resolution, communicating technical solutions and conducting end user training where necessary. This position will be integral part of a team of professionals striving to make the City of Nelson the number one Municipality in Canada based on value for service.

Required Qualifications and Experience 
If you have a Diploma in Computer Systems Technology from a recognized Educational Institution and have three years recent related experience (or an equivalent combination of education training and experience), we would like to hear from you! This position is part of the CUPE Local 339 Bargaining Unit and has an hourly rate of $32.99 (2019 rates) together with a comprehensive benefits package, including Medical, Dental, Extended Health and Pension. 

This posting, along with a detailed job description, can be found on our website at  Applications in the form of a resume and cover letter detailing your qualifications and experience relative to this position will be accepted until 8:00 am January 27, 2020

Human Resources, City of Nelson
101-310 Ward Street, Nelson, BC  V1L 5S4

We thank all applicants in advance for their interest; however, only those under consideration will be contacted.
The City of Nelson is committed to employment equity.  We encourage all qualified applicants to apply.

Organization: City of Nelson

Location: Nelson, BC
Region: West Kootenay / Boundary
Professional Categories: Information Technology
Posted: January 10, 2020, 10:12 am
Expires: January 27, 2020, 8:00 am

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