Customer Service Representative
Customer Service Representative(Auxiliary)
Stretching from Deep Cove in the east to the Capilano River Canyon in the west, the District of North Vancouver is characterized by innovative municipal government that maintains and enhances the quality of life for its residents and businesses. Fuelled by the District’s award-winning vision to build vibrant and sustainable communities for people of all ages and backgrounds, the District offers exciting professional development opportunities and an excellent total compensation package. A flexible, family- friendly employer with an inclusive work place culture, we are looking to fill this position. Come work for one of BC’s Top Employers and contribute to making this a great place to work!
An opportunity exists in the Corporate Services Department for an on call (auxiliary) front desk Customer Service Representative to perform public contact, customer service and clerical work. This position is the public’s primary point of contact providing customer service at the front desk, on the phone, and via email, regarding all of the District’s operations, services, programs, events, bylaws and regulations.
You will be responsible for providing customer service in a professional and courteous manner, and will simultaneously use telephone and computer systems to handle inquiries, research answers, enter requests for service, comments or complaints for investigation and for other purposes. In working as part of a team, your ability to deal effectively and courteously with internal and external contacts is paramount, as well as your ability to handle enquiries, complaints and service requests with promptness, tact, diplomacy and accuracy.
The ideal candidate will have experience: working in a call centre or multi-line reception environment, using a variety of computer applications, and an e-mail management system.
The pay range for this unionized position is $25.31 to $29.74 per hour. If you have what we’re looking for and enjoy working in a fast paced environment with a group of enthusiastic and dedicated people, we would like to hear from you. Please apply on-line only with your cover letter and resume at www.dnv.org/careers by November 17, 2019 to be considered for this competition.
We thank you for your interest in employment with the District of North Vancouver and advise that only those candidates shortlisted for an interview will be contacted