Case Manager II
Case Manager IIRequisition ID: 13961
The City of Vancouver is striving to become the greenest city in the world, and a city powered entirely by renewable energy before 2050. We are proud to be one of BC's Top Employers, Canada's Best Diversity Employers, and one of Canada's Greenest Employers. With employees that have helped Vancouver consistently rank as one of the world's most livable cities, the City values a diverse workforce which represents the vibrant community we so proudly serve.
Consider joining our committed team of staff and being part of an innovative, inclusive and rewarding workplace.
Main Purpose and Function
The Case Manager II will work with assigned departments / employee groups to oversee complex workers’ compensation and non-occupational disability management cases. With a customer service focus, the incumbent will ensure complex disabilities are managed in an effective, timely and cost effective manner.
Key Contacts and Reporting Relationships
This position requires interaction with a diverse group of people including, but not limited to, managers, supervisors, unions, physicians, insurers, WorkSafeBC and other groups and/ or individuals. The incumbent will report to the Manager, Organizational Health.
- Proactively manage complex occupational and non-occupational disabilities.
- Identify errors in WCB law and/or policy.
- Develop and coordinate complex suitable return to work plans.
- Complete and submit WorkSafeBC Employer Reports of Injury.
- Manage drug addiction, alcohol addiction and duty to accommodate cases in keeping with best practice, collective agreements, human rights legislation, duty to accommodate legislation and the adopted City’s approach.
- Determine, present and support the City’s position with respect to benefit entitlement.
- Prepare, represent and/or support the City in the appeal process and/or grievances as required for occupational and non-occupational cases.
- Work closely with management, unions and employees to ensure appropriate timely return to work occurs.
- Implement complex early intervention strategies for an employee’s quick recovery and return to work.
- Consider and recommend evidence informed solutions that will achieve a durable return to work outcome. Support recommendations with a reasoned cost benefit analysis.
- Liaise with physicians and other health care professionals.
- Maintain regular contact with injured/ill employees with a focus on reducing time loss durations.
- Work with WorkSafe BC to ensure the Board is proactive and complies with legislation.
- Identify overpayments, WorkSafeBC errors, subrogation and other administrative issues and liaise with providers and various City departments to correct.
- Other duties/responsibilities as assigned.
Minimum Position Requirements
Education and Experience:
- Undergraduate degree or diploma and at least 5 years of experience in a similar role or an equivalent combination of education, training and experience.
- Valid Driver’s Licence.
Knowledge, Skills and Abilities:
- Demonstrated track record of managing disabilities and absenteeism.
- Proven ability to exercise sound judgement.
- Ability to listen non-judgementally to information presented.
- Ability to deal with emotions of people using sensitivity, tact and empathy.
- Ability to make unpopular decisions that may have a negative financial consequence.
- A good understanding of medical terminology.
- An aptitude to provide an outstanding experience for clients.
- Proven decision making and problem solving skills.
- Ability to perform functions of the position with minimal supervision.
- Strong multi-tasking, time-management, negotiation and communication (verbal and written) skills.
- Strong diplomacy skills with an ability to be flexible and also give and take direction well.
- Excellent interpersonal skills and ability to build relationships with a broad range of stakeholders.
- Excellent documentation and time management skills.
- Strong computer literacy skills.
Business Unit/Department: Human Resources (1020)
Employment Type: Regular Full Time
Position Start Date: September 2019
Application Close: July 25, 2019
We thank all applicants for their interest. However, only those selected for an interview will be contacted. Learn more about our commitment to diversity and inclusion.