Manager, Quality Assurance

City of Vancouver


Manager, Quality Assurance

Requisition ID: 13716

The City of Vancouver is striving to become the greenest city in the world, and a city powered entirely by renewable energy before 2050. We are proud to be one of Canada's Top 100 Employers, BC's Top Employers, and one of Canada's Greenest Employers. With employees that have helped Vancouver consistently rank as one of the world's most livable cities, the City values a diverse workforce which represents the vibrant community we so proudly serve.

Consider joining our committed team of staff and being part of an innovative, inclusive and rewarding workplace.

Specific Duties and Responsibilities
  • Develops, recommends and leads the ISO 9001 certification requirements and the implementation of quality assurance strategies, policies and standards across the department
  • Leads the sustainment, expansion and certification of the Organizational Quality Management (OQM). Monitors and reports on compliance activity and results, including liaising with and reporting out to internal stakeholders
  • Ensures effective implementation of Document Control and other project level controls
  • Supports and contributes to the development, maintenance and continuous improvement process of the Project Management Framework (PMF) with a focus on quality management, project controls and integration of OQM and PMF
  • Leads large scale (i.e., Lean Six Sigma black belt level) cross-branch continuous improvement projects
  • Leads and conducts QMS audits, and prepares annual audit reports and presents findings to senior management
  • Identifies business process improvements to enhance operational effectiveness and makes recommendations for efficient use of resources
  • Conducts and facilitates training and collaborative workshops and provides on-going training support to the department
  • Develops quality based performance metrics, and works with Branch Managers and Directors to manage and improve project and program performance
  • Acts as the business lead for the development of an IT tool for audit control and continual improvement of quality management protocols
  • Provides leadership and guidance to staff including hiring, establishing work expectations and goals, evaluating performance, coaching, mentoring, training and development, attendance management and discipline up to and including termination

Minimum Qualification Requirements
Education and Experience:
  • Completed Bachelor’s degree in Engineering with ten years of experience in leading and conducting quality audits for civil infrastructure projects, or an equivalent combination of education, training and experience
  • Considerable experience in quality assurance and quality management, performance measurement, process improvement and control risk assessment
  • Considerable experience with managing ISO 9001:2015 including certification and implementation
  • Minimum 5 to 7 years of experience leading and managing staff
  • Lean Six Sigma Black Belt certified
  • Considerable experience in applying quality processes in a Project Management Framework is an asset
  • Project Management Professional (PMP) certification considered an asset

Knowledge, Skills and Abilities:
  • Extensive working knowledge of quality tools and techniques (e.g., basic quality tools, Failure Mode and Effects Analysis, Root Cause Analysis, 8D Problem Solving, Control Plan)
  • Excellent understanding of business processes and related controls
  • Strong analytical and problem solving skills; Strong interpersonal, oral, written and presentation and facilitation skills
  • Effective project management skills; capable of multi-tasking and moving a number of different agendas to successful conclusion
  • Proven ability to prepare/review complex audit statements and reports and to assist and advise the department on financial, operational and role issues
  • Demonstrated ability to understand civil engineering works (e.g., design and construction integration)
  • Strong proficiency in the use of office productivity tools (e.g., Windows, Office 2010, MS Project)

Business Unit/Department: Engineering Services
Affiliation: Exempt
Employment Type: Regular Full Time
Position Start Date: August 2019

Application Close: July 24, 2019

We thank all applicants for their interest. However, only those selected for an interview will be contacted. Learn more about our commitment to diversity and inclusion.

Apply here

Organization: City of Vancouver
Location: Vancouver, BC
Region: Lower Mainland
Professional Category(s): Quality Control/Management
Posted: July 10, 2019, 11:36 am
Expires: July 24, 2019, 11:59 pm

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