User Support Assistant
User Support AssistantAuxiliary
North Vancouver Recreation & Culture (NVRC) is dedicated to building healthy individuals, families, and communities. We offer a wide range of recreation and cultural programs and services to residents of all ages. We are looking for positive, enthusiastic and friendly people to deliver memorable experiences to our customers.
WHY WORK FOR US?
You will be an integral part of our dedicated staff team who continually strive to make a difference in the recreation and cultural lives of North Vancouver residents. NVRC values employees by offering competitive compensation and a great work environment!
ABOUT THE JOB
You will provide great customer experiences by responding to user calls; investigating and resolving routine software and hardware issues; assisting in installing, configuring and testing new applications, equipment, and system updates; providing user orientation and assistance; performing system maintenance, back-up and recovery; and preparing and maintaining documentation and correspondence.
You are committed to service excellence. You have considerable knowledge regarding the installation and operation of computer equipment and software applications; sound knowledge of communications and local area networks; and are able to investigate and resolve software and hardware issues. In addition, you have the ability to establish and maintain effective working relationships with a variety of internal contacts; perform informal training for users; and provide advice, information and assistance when required.
DESIRABLE TRAINING AND EXPERIENCE:
Grade 12 graduation supplemented by computer systems and applications courses plus sound related experience; OR an equivalent combination of training and experience.
A valid Class 5 BC driver’s license is required. All candidates are required to submit a Police Information Check as a requirement of the position. Clearance requires the absence of any criminal charges or convictions. Candidates must be prepared to work at any of our facilities.
HOURS OF WORK: Unionized auxiliary position up to 35 hours per week and may involve shift work.
2019 HOURLY RATE: $28.55 per hour plus 12% in lieu of benefits
CLOSING DATE: May 27, 2019
APPLY ONLINE: Please submit cover letter and resume to www.nvrc.ca/employment - competition #19018A
We thank you for your interest in employment with North Vancouver Recreation and Culture and advise that only those selected for an interview will be contacted.